ENGINEERING MANAGER

Harri; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Harri is seeking a Maintenance Manager to oversee hotel engineering and maintenance operations at London Heathrow Marriott Hotel. You will manage a team of engineers and technicians, coordinate preventive maintenance, and ensure health and safety compliance to maintain the property’s safety and appearance.

The role requires strong leadership, technical knowledge of MEP systems, and proficiency with Marriott platforms.

Qualifications

• Minimum 2 years’ experience in hotel facilities or engineering management.
• Strong technical knowledge of MEP systems, building fabric, and life safety systems.
• Proficient in Marriott engineering platforms, especially Transcendent, and familiar with Engineering SOPs.
• LM5 or LM7 Legionella course is preferred.
• Membership in a relevant professional body is desirable.

Responsibilities

• Lead and supervise the engineering team, aligning operations with the hotel's business goals.
• Oversee facilities management, asset protection, preventive maintenance, and regulatory compliance.
• Ensure full implementation and effective use of Marriott platforms (Transcendent, RPM, Energy Data Management).
• Conduct regular property inspections and weekly tours to uphold maintenance and safety standards.
• Manage centralized maintenance contracts and coordinate with external vendors for specialised work.
• Drive sustainability initiatives, including energy and water reduction through an Energy Action Plan.
• Collaborate with Finance and Engineering teams on Capex planning and emergency projects.
• Respond to operational and emergency situations, including large-scale incidents.
• Monitor KPIs and implement early warning systems to manage risks.
• Foster a proactive, high-performance culture and ensure guest satisfaction through timely service.
• Promote cross-departmental communication and share best practices across properties.

Skills

Leadership

Communication

Problem solving

Time management

Education

Engineering degree (Mechanical/Electrical/Construction)

LM5 or LM7 Legionella course

Tools

Transcendent

RPM

Energy Data Management

Job description

Job Title: Maintenance Manager

Department: Maintenance

Location: London Heathrow Marriott Hotel

Date Created: July 2025

Reports to: General Manager

Job Summary:

The Maintenance Manager is responsible for overseeing all engineering and maintenance operations of the hotel, ensuring the safety, functionality, and appearance of the property. This includes managing a team of engineers and technicians, coordinating preventive maintenance programs, and ensuring compliance with health and safety regulations.

Key Responsibilities:

• Lead and supervise the engineering team, aligning operations with the hotels business goals.
• Oversee all aspects of facilities management, including asset protection, preventive maintenance, and regulatory compliance.
• Ensure full implementation and effective use of Marriott platforms (e.g., Transcendent, RPM, Energy Data Management).
• Conduct regular property inspections and weekly tours to uphold maintenance and safety standards.
• Manage centralised maintenance contracts and coordinate with external vendors for specialised work.
• Drive sustainability initiatives, including energy and water reduction through a robust Energy Action Plan.
• Collaborate with Finance and Engineering teams on Capex planning and emergency projects.
• Respond to operational and emergency situations, including large-scale incidents.
• Monitor KPIs and implement early warning systems to manage business and financial risks.
• Foster a proactive, high-performance culture and ensure guest satisfaction through timely service.
• Promote cross-departmental communication and share best practices across properties.

Operational Leadership

• Balance of 60% management and 40% hands-on technical work.
• Lead and support engineering projects, audits, and compliance with local laws.
• Analyse data and generate reports to support decision‑making and continuous improvement.
• Conduct regular property walk‑throughs and review guest feedback to identify and address maintenance issues.
• Ensure high standards of cleanliness, safety, and preventative maintenance across all areas.

Property & Guest Experience

• Collaborate with operations to align engineering with business strategy.
• Ensure high standards of cleanliness, safety, and preventative maintenance across all areas.

Customer Service

• Provide professional, timely responses to guest and staff maintenance concerns.
• Promote a culture of courtesy, approachability, and proactive service.

Health, Safety & Compliance

• Implement and maintain emergency plans, accident prevention programs, and OSHA compliance.
• Support annual quality audits and ensure adherence to recovery protocols.

Communication & Teamwork

• Maintain clear communication with leadership and team members.
• Present ideas and updates concisely and effectively.
• Demonstrate strong organisational skills, time management, and conflict resolution.

Leadership & Execution

• Adaptability & Professionalism: Maintains performance under pressure and represents the brand with confidence.
• Communication & Problem Solving: Communicates effectively and makes informed decisions using data and analysis.
• Results‑Driven: Sets high standards, takes initiative, and ensures goals are met through effective planning and execution.

Team & Relationship Building

• Team Collaboration: Builds trust and works effectively with colleagues to achieve shared goals.
• Customer Focus: Understands and responds to guest needs with professionalism and courtesy.
• Global Mindset: Embraces diversity and promotes inclusion to enhance team performance and innovation.

Talent Development

• Organisational Capability: Continuously improves work processes and team structure.
• Coaching & Feedback: Supports team development through regular feedback and learning opportunities.

Professional Expertise

• Applied Learning: Seeks opportunities to grow and improve performance.
• Core Skills: Demonstrates competence in basic computer use, math, reading, writing, and verbal comprehension.

Additional Expectations

• Performs other duties as assigned.
• Complies with Marriott policies and maintains a minimum 40‑hour work week.

Education and Experience

• Minimum 2 years’ experience in hotel facilities or engineering management.
• Strong technical knowledge of MEP systems, building fabric, and life safety systems.
• Proficient in Marriott engineering platforms, especially Transcendent, and familiar with Engineering SOPs.
• Recognised qualification in Mechanical, Electrical, or Construction Engineering preferred, or equivalent work experience.
• Membership in a relevant professional body (e.g., Facilities, M&E, or Construction) is desirable.
• Proven leadership in managing engineering teams and hotel maintenance operations.
• Familiarity with UK Health & Safety, Disability, and environmental regulations.
• Strong skills in HVAC, plumbing, electrical systems, and general building maintenance.
• Excellent organisational, communication, and problem‑solving abilities.
• Flexibility to work shifts, weekends, and holidays as required.
• Qualified in either LM5 or LM7 (Legionella Nominated Responsible Person Course)

Preferred Experience:

• Previous experience in a Marriott property or similar hospitality environment. Familiarity with Marriott’s maintenance systems and standards.

Compensation: Competitive salary