Engineering Director, CRM Platforms & Innovation

3761 Barclays - BX - UK; Glasgow; On-site; GBP 120,000 - 190,000; Full time

Job summary

Barclays is seeking an Engineering Director – CRM Platforms to lead and deliver CLM's CRM and Client Engagement platforms within PBWM. The role focuses on building and evolving client relationship management, marketing and engagement capabilities that support client acquisition, onboarding, servicing and relationship growth.

The role requires strong engineering expertise across Java-based platforms, APIs and integrations, combined with a solid understanding of CRM ecosystems, Salesforce and

Qualifications

• Strong engineering leadership experience delivering enterprise platforms in large-scale, regulated environments.
• Deep hands-on experience with Java, Spring Boot, APIs, microservices and integration engineering.
• Good understanding of CRM platforms and customer lifecycle processes, including Salesforce or equivalent CRM solutions.
• Experience working with marketing technology platforms such as Salesforce Marketing Cloud, Adobe Campaign, Adobe Experience Platform, Marketo, HubSpot or equivalent solutions.

Responsibilities

• Lead and develop high-performing engineering teams, fostering a culture of engineering excellence, innovation and accountability.
• Own and execute the engineering roadmap for CRM and Client Engagement platforms, aligning CRM, marketing and customer data capabilities with PBWM CLM strategy.
• Drive the design and delivery of scalable Java-based services, APIs and integration frameworks that connect CRM, marketing and enterprise platforms.
• Maintain significant engagement through architecture design, technical governance, engineering reviews and resolution of complex delivery challenges.
• Collaborate closely with Product Owners, Marketing teams, Business SMEs, Architects and Operations teams to deliver secure, scalable and client-centric solutions.

Skills

Engineering leadership

Java

Spring Boot

APIs

Microservices

CRM platforms

Salesforce

Marketing Cloud

Adobe Campaign

Adobe Experience Platform

Marketo

HubSpot

Technical leadership

People management

Stakeholder engagement

Delivery accountability

Job description

Barclays is seeking an Engineering Director – CRM Platforms to lead and deliver CLM's CRM and Client Engagement platforms within PBWM. The role focuses on building and evolving client relationship management, marketing and engagement capabilities that support client acquisition, onboarding, servicing and relationship growth.

The role requires strong engineering expertise across Java-based platforms, APIs and integrations, combined with a solid understanding of CRM ecosystems, Salesforce and