Engineer - Cloud (Previous Relevant Experince is Required)

JR United Kingdom; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Cloud Engineer to join a successful team in Exeter. This role involves training, monitoring incidents, and maintaining documentation while supporting customer satisfaction. Ideal candidates will have Cloud technology knowledge and strong communication skills.

Benefits

26 days annual leave plus public holidays

Company pension scheme

Family-friendly policies

Discounts via Telent Reward scheme

Ongoing training and support

Qualifications

• Interest in Cloud technologies and Azure knowledge.
• Experience in a medium to large support environment.

Responsibilities

• Train staff and customers on products and solutions.
• Monitor customer incidents and report on accounts.
• Create technical documentation and assist with installations.

Skills

Cloud technologies

Communication

Problem-solving

Education

MCSA

VCP

LPIC-2

Tools

Azure

Linux

MS SCCM

MS Exchange

SQL Server

VMware vCloud Director

Job description

Below is a refined version of the job description, with improved formatting and removal of duplicate or irrelevant content:

Client:

Telent

Location:

Exeter, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our successful engineering team based in Southampton. This is an excellent opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development through challenging projects.

The Cloud Engineer will build and enhance relationships with internal and external customers, providing proactive service and acting as a bridge between engineering and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams at Telent are committed to bringing the digital revolution to homes, infrastructure, and businesses across the country. Join us to innovate and develop networks and systems that impact millions and help keep the nation's critical infrastructure connected and protected 24/7.

Responsibilities:

• Train internal staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Highlight trends, security threats, or technical bulletins affecting customers.
• Maintain documentation related to customer platforms and Telent Cloud Services.
• Follow internal and external processes regarding task allocation, reporting, and change management.
• Assist with PoC scenarios, Type Approval activities, and lab testing.
• Create TA, POC, RFC, WI, and SoW documentation.
• Perform peer reviews of technical documentation.
• Assist in pre-staging equipment for customer site installations.
• Attend customer meetings and support reviews and incident discussions.
• Ensure accurate and timely submission of timesheets and expenses.
• Adhere to GDPR and security policies.

Who you are:

The ideal candidate will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. You should have a strong work ethic, a can-do attitude, and experience in a medium to large support environment, with on-premise Cloud Services experience being desirable.

• Certifications such as MCSA, VCP, LPIC-2 (desirable)
• Knowledge of Networking, SQL Server, Azure MFA, and VMware vCloud Director
• Leadership qualities and excellent communication skills
• Problem-solving passion and ability to work independently or in a team

What we offer:

We provide opportunities for development, learning, and making an impact across sectors and technologies. Our inclusive culture values diversity and supports your potential.

• 26 days annual leave plus public holidays, with options to buy/sell days
• Company pension scheme
• Family-friendly policies and wellbeing support
• Discounts via Telent Reward scheme
• Ongoing training and support

Our Values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

#LI-Hybrid #TJ-Hybrid