Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Plymouth; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company is seeking a Cloud Services Engineer in Plymouth. This full-time, permanent role involves working with Cloud, Network, and Security specialists to support customer satisfaction and develop innovative solutions. The ideal candidate should possess knowledge of Cloud technologies, excellent communication skills, and a proactive approach. Benefits include annual leave, a matched pension scheme, and ongoing professional development.

Benefits

26 days annual leave plus options to buy or sell days

Company matched pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on entertainment and shopping

Ongoing professional development

Qualifications

• Interest in Cloud technologies and experience in support environments.
• Knowledge of Azure, Linux, MS SCCM, and MS Exchange.

Responsibilities

• Training staff and customers on products and solutions.
• Monitoring customer incidents and reporting on accounts.
• Creating documentation for customer platforms.

Skills

Cloud technologies

Excellent communication skills

Problem-solving

Education

MCSA: Microsoft Windows Server 2016 or above

VCP 6.x-DCV

Tools

Azure

Linux

MS SCCM

MS Exchange

Microsoft SQL Server 2016+

VMware vCloud Director

Job description

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Cloud Services Engineer (Previous Relevant Experience is Required), Plymouth

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Client:

Telent

Location:

Plymouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is looking for a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers the chance to work with a talented team of Cloud, Network, and Security specialists, supporting your growth through challenging projects.

The Cloud Engineer will develop and maintain relationships with both internal and external customers, providing proactive service and acting as a bridge between engineering and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams are committed to bringing the digital revolution to homes, infrastructure, and businesses across the country. Join us to innovate and develop networks and systems for millions, with rewarding and impactful work.

Responsibilities of the Cloud Engineer include:

• Training internal staff and customers on products and solutions.
• Supporting Professional Services and Sales within Network Services.
• Monitoring customer incidents and reporting on accounts.
• Highlighting trends, security threats, or technical bulletins impacting customers.
• Managing documentation related to customer platforms and Telent Cloud Services.
• Following internal and external processes for tasks, reporting, and changes.
• Assisting with PoC scenarios, Type Approval activities, and lab testing.
• Creating TA, POC, RFC, WI, and SoW documentation.
• Peer reviewing engineering documentation.
• Pre-staging equipment for customer sites.
• Attending customer meetings such as support reviews and incident reviews.
• Submitting accurate timesheets weekly.
• Linking certifications to business objectives and maintaining them.
• Completing and submitting overtime and expenses timely.
• Adhering to GDPR and security policies.

Ideal candidate profile:

The successful Cloud Engineer will have an interest in Cloud technologies, including some knowledge of Azure, Linux, MS SCCM, and MS Exchange. We will support your development in these areas. You should have a strong work ethic, a can-do attitude, and experience working in medium to large support environments, with on-premise Cloud Services experience.

• VCP 6.x-DCV (Desirable)
• MCSA: Microsoft Windows Server 2016 or above
• Knowledge of Networking Concepts
• Microsoft SQL Server 2016+ (clustering, availability groups)
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016+
• VMware vCloud Director knowledge
• Leadership qualities and a proactive approach
• Excellent communication skills and a collaborative mindset
• Problem-solving passion and technical curiosity
• Ability to work independently or within a team

What we offer:

A career at Telent offers diverse opportunities across sectors, roles, and technologies. We promote an inclusive culture that values diversity and encourages everyone to thrive. Benefits include:

• 26 days annual leave plus options to buy or sell days
• Company matched pension scheme
• Family-friendly policies
• Occupational health and wellbeing support
• Discounts on entertainment and shopping
• Ongoing professional development

Our values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focussed

#LI-Hybrid

#TJ-Hybrid

About Telent:

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure support, committed to making a positive impact through innovation and teamwork.