Engagement Support Coordinator

JTL; Isycoed; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Generous pension scheme

Life assurance

Private healthcare after probation

Job summary

JTL is recruiting for an Office-based administrative role at its National Administration Centre in Wrexham. The post is full-time (35 hours per week, Monday to Friday) with a starting salary of £24,858 and an Enhanced DBS check requirement.

You will support the Engagement team, handle enquiries, log documents accurately, and maintain strong internal relationships to deliver high-quality service and customer satisfaction.

Qualifications

• GCSE Maths and English (A-C) or equivalent.
• Excellent communication and customer service skills.
• Attention to detail with good prioritisation and organisation.
• IT literate with typing skills and able to use email, words, spreadsheets.
• Able to work in a team and collaborate effectively.

Responsibilities

• Carry out routine administrative duties to support KPI tracking and management.
• Handle enquiries in a timely, professional manner.
• Log Applicant, Learner and Employer documentation accurately within timescales.
• Build and maintain good working relationships with teams and external parties.
• Provide information and guidance, resolving queries to ensure customer satisfaction.

Skills

Communication

Customer service

Teamwork

Attention to detail

IT literacy

Education

GCSE Maths and English (A-C)

Tools

MS Office

Job description

JTL is recruiting for an Office-based administrative role at its National Administration Centre in Wrexham. The post is full-time (35 hours per week, Monday to Friday) with a starting salary of £24,858 and an Enhanced DBS check requirement.

You will support the Engagement team, handle enquiries, log documents accurately, and maintain strong internal relationships to deliver high-quality service and customer satisfaction.