Engagement Officer – Highways

Diamond Blaque HR Solutions; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Diamond Blaque HR Solutions seeks an organised Engagement Officer to support a busy programme of highways and place-based projects across Lewisham. The role helps residents, businesses, schools and groups understand proposed schemes, share views and stay informed throughout delivery.

This hands-on position combines stakeholder engagement, event coordination, enquiry management, communications and reporting across multiple projects.

Qualifications

• Experience supporting stakeholder, community, customer or public engagement.
• Experience organising public-facing events, meetings, workshops or drop-in sessions.
• Strong organisation skills and the ability to manage several projects and deadlines.
• Clear written and verbal communication skills, including report writing and public-facing communication.
• Confidence dealing professionally with sensitive issues and conflicting views.
• Ability to maintain accurate records, enquiry logs, trackers and audit trails.
• Good working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Teams.

Responsibilities

• Develop stakeholder maps, engagement plans, contact records and activity trackers.
• Coordinate community engagement across multiple highways schemes and deadlines.
• Organise and support drop-ins, exhibitions, workshops, walkabouts and public events.
• Log, acknowledge and coordinate responses to enquiries from residents, businesses and groups.
• Arrange venues, materials, staffing and accessibility support for events.
• Coordinate letters, leaflets, posters, surveys and digital content.
• Record feedback, identify themes and produce engagement reports.
• Build relationships with Council teams, contractors and external stakeholders.

Skills

Stakeholder engagement

Event coordination

Organisational skills

Written & verbal communication

Enquiry management

Public speaking

Data analysis

Education

Engagement training

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Teams

Job description

We are recruiting an organised and confident Engagement Officer to support a busy programme of highways and place-based projects. You will help residents, businesses, schools, community groups and other stakeholders understand proposed schemes, share their views and stay informed throughout delivery. This hands‑on role combines stakeholder engagement, event coordination, enquiry management, communications, and reporting across several projects. You will need to travel around the borough and occasionally work evenings or weekends to support public engagement activity.

What you will do

• Develop and maintain stakeholder maps, engagement plans, contact records and activity trackers.
• Coordinate community engagement across multiple highways schemes and project deadlines.
• Organise and support drop‑ins, exhibitions, workshops, walkabouts, meetings and public events.
• Log, acknowledge and coordinate responses to enquiries from residents, businesses, elected Members and community organisations.
• Arrange venues, materials, staffing, accessibility support and other event logistics.
• Coordinate letters, leaflets, posters, surveys, display materials and digital content.
• Record feedback accurately, identify themes and produce clear engagement reports and briefings.
• Build constructive relationships with Council teams, contractors and external stakeholders.
• Promote inclusive, accessible engagement and handle personal information appropriately.

What we are looking for

• Experience supporting stakeholder, community, customer or public engagement.
• Experience organising public‑facing events, meetings, workshops or drop‑in sessions.
• Strong organisation skills and the ability to manage several projects and deadlines.
• Clear written and verbal communication skills, including report writing and public‑facing communication.
• Confidence dealing professionally with sensitive issues, challenging conversations and conflicting views.
• Ability to maintain accurate records, enquiry logs, trackers and audit trails.
• Good working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Teams.
• Ability to analyse feedback, identify themes and present findings clearly.

Desirable experience

• Experience within a local authority, highways, transport, infrastructure, regeneration or another complex public‑service environment.
• Knowledge of equality, accessibility, data protection and confidentiality in public engagement.
• A relevant qualification or training in engagement, communications, consultation, customer service or project support.

Additional information

• You must be able to travel efficiently across Lewisham for meetings, site visits and public events.
• Occasional evening and weekend working will be required.
• The role may include work at outdoor locations and community venues.
• No direct staff‑management responsibility.
• No DBS check is currently anticipated, subject to HR confirmation.