Stakeholder Relations Officer

Devon County Council; Exeter; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Devon County Council is seeking a Stakeholder Relations Officer to join the Highways Intelligence Group in Exeter. You will plan and coordinate engagement for highway works, informing communities, businesses and councillors with clear, timely information.

The role suits a proactive communicator who can carry out site visits, manage enquiries, and build trusted relationships across partners. Hybrid working and countywide scope provide diverse, rewarding opportunities to improve local

Qualifications

• Plan and coordinate engagement activity for highway works and infrastructure projects.
• Share information clearly and in a timely manner with communities, businesses and councillors.
• Be proactive in identifying concerns and contributing to a consistent engagement approach.

Responsibilities

• Build positive relationships with a wide range of stakeholders.
• Carry out site visits to engage with and inform stakeholders of works.
• Support responses to enquiries and help manage expectations.
• Plan and coordinate engagement activity for highway schemes across Devon.

Skills

Stakeholder relations

Communication skills

Site visits

Lone-working

Written communication

Organisational skills

Stakeholder engagement

Job description

Are you interested in working with communities and stakeholders, using your communication and relationship-building skills to make a visible difference? Devon County Council is looking for a Stakeholder Relations Officer to join our Highways Intelligence Group. This is an exciting opportunity to help inform communities, businesses, councillors, and other stakeholders about highway works taking place across Devon. Our team plays a vital role in supporting the successful delivery of highway schemes by making sure clear, timely and accessible information is shared in advance. By helping people to understand what is happening, why it is needed and how disruption will be managed, you will help to build trust, reduce impact on local communities, and support the delivery of vital infrastructure improvements. This role would suit someone who enjoys being out in the community as well as working collaboratively with colleagues to resolve issues through clear and proactive communication. What will I be doing? In this role, you will plan and coordinate engagement activity for a wide range of highway works and infrastructure projects. You will work closely with officers, councillors, contractors, businesses and local communities to make sure information is shared clearly and at the right time, and carry out site visits to engage directly with stakeholders. You will help identify potential stakeholder concerns, support responses to enquiries, prepare communications and contribute to a more consistent and proactive approach to engagement across the service. This is a varied role where no two days will be the same. You do not need to be a highways expert. What matters most is that you are organised, proactive and confident working with a range of people and within a team. You will be supported to develop your knowledge of highways and the wider service. Who are we looking for? This is a great role for someone who can:

• Build positive relationships with a wide range of stakeholders.
• Be confident carrying out site visits to engage with and inform stakeholders of works.
• Be comfortable with lone-working.
• Communicate clearly and confidently, both verbally and in writing.
• Listen to concerns and help identify practical ways to respond.
• Stay organised and manage competing priorities.
• Collaborate with technical colleagues and operational teams.
• Use good judgement when dealing with sensitive or high-profile issues.
• Bring a positive, professional, and proactive approach to their work

Where is the role based?

While this role is contractually based in Exeter, you will mainly be covering the northern area of the county and have the flexibility to work from a network of satellite offices across North, South, East and West Devon, helping to reduce travel and support a healthy work-life balance. As a countywide role, there will be opportunities to work across different areas depending on service needs. We also support hybrid working and would be happy to talk through the flexibility available and what this could look like for you.

Who will I be working with?

You will be part of a small and supportive team of approximately six people, supported by a Senior Stakeholder Relations Officer. You will also work closely with officers and other colleagues who are passionate about delivering high-quality infrastructure projects for Devon's communities. The role involves regular engagement with a wide range of stakeholders, including county councillors, residents, businesses, contractors, and community representatives. Your work will help ensure that people have the information they need and that potential issues are identified and managed as early as possible.

What projects will I be working on?

Our projects are varied and wide-ranging. They may include anything from reactive safety repairs and routine maintenance through to larger infrastructure schemes such as bridges, cycle routes, footways, and major road improvements. This variety makes the role a fantastic opportunity to develop your knowledge, build strong relationships and contribute to projects that have a real impact on communities across Devon.

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our
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• The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
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