Engagement Lead

RedRock Consulting Ltd; West of England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

RedRock Consulting Ltd is seeking an Engagement Lead to support the delivery of contracted professional services across public and private sectors. You will coordinate distributed teams, monitor delivery performance and provide regular insights to customers to ensure delivery excellence.

The role combines people management with stakeholder engagement in a technology context. You will work closely with account and delivery teams, support risk and incident management, and may operate from home or

Qualifications

• Minimum 3 years' professional experience.
• Proven workforce management or delivery assurance experience.
• Experience in client-facing roles with performance oversight.
• Ability to analyse performance data and translate insights.
• Experience building MI / Reporting for customers.
• Has led or participated in the hiring process.
• Experience delivering technology solutions across public and private sectors.

Responsibilities

• Support performance, engagement and operational success of a distributed workforce.
• Proactive outreach to deployed teams and clients to monitor delivery health.
• Provide regular insights, updates and performance assurance to stakeholders.
• Coordinate with account and delivery teams to drive delivery excellence.
• Progressively take on broader delivery function responsibilities over time.

Skills

People management

Stakeholder management

Workforce management

Account management

Performance analysis

MI reporting

Job description

The Engagement Lead is a key role contributing to the successful delivery of contracted professional services within the technology space to our customers within both the public and private sectors. We build teams to either deliver a complete outsourced service or to blend with a customer team to enable a joint delivery.

Working closely with the account & delivery teams the role is responsible for supporting the performance, engagement, and operational success of a large, distributed workforce deployed across client projects. This role requires proactive outreach to our deployed team and clients to maintain a heartbeat of how the delivery is performing, identify and address potential concerns early, ensuring delivery excellence and driving a positive engagement experience for all involved. This role serves as a key point of contact for workforce-related matters, providing both internal and external stakeholders with regular insights, updates, and performance assurance. This role requires the successful candidate to possess a mix of people management & stakeholder management within a technology landscape.

This role is an exciting opportunity for someone with a background from any of the following areas: technology, account management, delivery management or operations. You must thrive on people and stakeholder management. RedRock is growing and the successful candidate will have the opportunity to get involved in many aspects of the delivery function as well as take on more responsibility over time.

Experience Required

• Minimum 3 years' professional experience.
• Proven experience in workforce management, account management, delivery assurance, or similar operational roles.
• Experience in client-facing roles, particularly in the context of operational performance oversight.
• Ability to analyse performance data and translate insights into actionable recommendations.
• Experience of building MI / Reporting for customers.
• Has led or has been involved in the hiring process.
• Familiar with managing risks and resolving incidents with customers.
• Previous experience of working across a broad range of business sectors covering both the public and private sectors.
• Working in a role where the primary service was to deliver technology solutions to customers.

Base Salary £30K to £35K (based on experience)

Primary Office: RedRock HQ, Clifton, Bristol

Secondary Location(s): Work from home / customer sites