Engagement Lead

ICE Creates; Bolton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Enhanced DBS paid by company

Job summary

ICE Creates in Bolton is seeking a proactive Community & Partnerships Lead to coordinate day-to-day engagement, outreach and partner activity across the borough. You will build relationships with community organisations, NHS and local authorities to increase awareness, referrals and service uptake, ensuring delivery against targets and KPIs.

Working with the Operational Lead and service teams, you will plan events, monitor progress, maintain records and provide concise updates.

Qualifications

• Experience coordinating day-to-day community engagement and outreach against clear plans and deadlines.
• Proven ability to work directly with residents, community groups, and underserved communities.
• Strong relationship building to turn conversations into actions, referrals and delivery activity.
• Excellent planning and coordination to manage a busy programme with records and follow‑through.
• Skills using activity and outcome data to monitor progress and report clearly.
• Experience organising events, briefings, drop‑ins or outreach sessions.
• Clear written and verbal communication; adapt messages for different audiences.
• Proactive problem solving and ability to remove barriers.
• Willingness to travel across Bolton and occasional evenings/weekends with notice.
• Commitment to reducing health inequalities and inclusive services.

Responsibilities

• Translate the service engagement plan into a weekly and monthly outreach programme.
• Coordinate day-to-day engagement, marketing delivery and deadlines.
• Maintain a presence across Bolton in community venues and events.
• Build referral and delivery relationships with NHS, Bolton Council and partners.
• Create simple referral pathways for partners with needed information.
• Plan, organise and attend community events and outreach sessions.
• Coordinate funding activity, monitoring and evidence collection.
• Support subcontractor and partner performance with the Operational Lead.
• Generate referrals and improve conversion using service data.
• Provide concise weekly and monthly updates on progress and priorities.

Skills

Community engagement coordination

Outreach coordination

Partnership development

Stakeholder communication

Job description

Are you energised by turning community engagement plans into practical action that increases awareness, referrals and service uptake across Bolton? Do you thrive on coordinating outreach, events and partner activity, keeping delivery on track against clear targets and deadlines? Are you ready to build trusted local relationships and help underserved communities access the support they need? The Role

We are seeking a proactive and hands-on Community & Partnerships Lead to coordinate and deliver day-to-day community engagement, outreach and partnership activity across Bolton.

Working closely with the Operational Lead, service teams and engagement colleagues, you will turn plans into consistent action, increase awareness and uptake of the service, improve access for underserved communities and help local activity contribute to agreed service outcomes and KPIs.

You will build practical working relationships with community organisations, NHS and local authority partners, businesses and local networks; create effective referral pathways; coordinate delivery partners and community funding activity; and maintain a visible programme of outreach and promotion across Bolton.

You will plan and attend events, drop‑ins, briefings and outreach sessions, maintain accurate stakeholder and activity records, monitor progress using service data and feedback, and provide concise weekly and monthly updates.

This is an operational, outward‑facing role for someone who is organised, collaborative and confident working directly in the community. You will resolve practical issues, follow actions through and make sure commitments are delivered to a high standard.

The role is based in Bolton. You must be able to travel across the borough to support service delivery, partnership activity and events.

This is a full‑time role working 37.5 hours per week. Core hours are Monday to Thursday, 8.30am–5.00pm, and Friday, 8.30am–3.45pm. The postholder will support occasional evening and weekend events and activities, with advance planning and notice.

An enhanced DBS is required for the role which the company will pay for.

Salary range: £28,000–£32,000 per annum.

Who We Are

ICE is one of the fastest growing behaviour change organisations in the UK. We bring courage, energy, and ambition to equip & enable more organisations & people to move our world forward. To grow our significance as a leading behaviour change practice. By energising organisations & people to find the clarity, courage, & commitment needed to realise their full purpose & potential.

Our Mission

We are social activists driven to unlock your power, purpose and possibility; we are for people and planet.

We Make Better Happen.

Whole Heartedness

Bring passion and energy to our work, our colleagues and ourselves.

• Be ready to work hard and give 100%

• Be your true self – bring your energy, enthusiasm, and full commitment to everything you do. Be a powerful inspiration for others.

• Recognise celebrate and share successes and celebrate and share success.

• Show you care, support your teammates when they need it and listen to them without judgement.
• Treat people with respect.

Trust

Trust and intent to do the right thing.

• Do the right thing. Ask yourself, “did I do my best today?”
• Take ownership - do what you say you are going to do. If you notice something is not right or could be done better, take responsibility to find a resolution – don’t think “that’s not my job.”
• Have courage to be honest with yourself and others about what you can and can’t do. Reach out for support if you need it.

Being Curious and Creative

Bringing our ideas to add value to what we do.

• Explore ideas that are creative, unusual, not limited or controlled by rules or assumptions to bring new ideas and solutions.
• Share ideas, challenge, experiment and be open minded.
• Be curious, ask yourself, “what is it I don’t understand about this?”
• Try something new, make bold decisions - be brave – step outside your comfort zone and don’t be afraid to make mistakes – mistakes are opportunities to learn.
• Share learnings and welcome learnings from others.

“We live by what we believe not by what we see.”

Are you right for the job?

• A practical, hands‑on coordinator with experience delivering community engagement, outreach, health, wellbeing or public service activity.
• Confident working directly with residents, community groups and underserved communities to improve awareness, access and participation.
• A reliable relationship builder who turns partner conversations into agreed actions, referrals and delivery activity.
• Highly organised, able to manage a busy programme, maintain accurate records and follow actions through to completion.
• Comfortable using activity, referral and outcome data to track KPIs, identify gaps and escalat risks early.
• A clear communicator and proactive problem solver who collaborates well while taking ownership for results.
• Committed to reducing health inequalities, inclusive services and ICE’s values.

Key elements of the day‑to‑day role:

• Translate the service engagement plan into a clear weekly and monthly programme of outreach, partner activity, events and promotion that generates referrals.
• Coordinate day‑to‑day engagement and marketing delivery, allocating actions, following up deadlines and keeping activity on track against agreed KPIs and outcomes.
• Maintain an active presence across Bolton, regularly visiting community venues, neighbourhood networks, GP practices, health settings and events.
• Build practical referral and delivery relationships with NHS teams, Bolton Council services, VCFSE organisations, businesses, community leaders and other local partners.
• Create simple referral pathways and ensure partners have the information, materials and contacts needed to promote and refer into the service.
• Plan, organise and attend community events, drop‑ins, briefings, outreach sessions and partner meetings.
• Coordinate delivery partners and community or partnership funding activity, including onboarding, outputs, monitoring, evidence collection, invoice checks and follow‑up.
• Support the Operational Lead with subcontractor and partner performance, escalating delivery risks, gaps or quality concerns and helping agree recovery actions.
• Work with the service team to generate referrals, improve conversion and respond where performance data shows gaps by geography, community or priority group.
• Use local insight, feedback and service data to identify where additional outreach is needed and adapt activity plans.
• Maintain an up‑to‑date marketing presence in key community and health locations and provide partners with clear service updates and promotional information.
• Maintain accurate stakeholder, activity and outcome records and produce concise weekly and monthly updates on progress, issues, learning and priorities.
• Gather case studies, community feedback and evidence of impact for commissioner reporting, service improvement and communications.
• Represent ICE professionally at local operational forums, community networks and partnership meetings, following through on agreed actions.
• Support the induction and coordination of colleagues or volunteers involved in outreach.
• Follow ICE policies and procedures, including safeguarding, lone working, health and safety, information governance, equality and financial controls.

Essential existing skills/experience:

• Experience coordinating day-to-day community engagement, outreach, health, wellbeing or public service activity against clear plans, targets and deadlines.
• A practical track record of working directly with residents, community groups and underserved communities.
• Ability to build reliable working relationships and turn conversations into actions, referrals and delivery activity.
• Strong planning and coordination skills, including managing a busy programme, accurate records, priorities and follow‑through.
• Confidence using activity, referral and outcome data to monitor progress, identify gaps, report clearly and escalat risks early.
• Experience organising and supporting events, briefings, drop‑ins or outreach sessions.
• Clear written and verbal communication, with the ability to brief partners, promote a service and adapt messages for different audiences.
• A proactive approach to solving operational problems, removing barriers and adapting activity when needed.
• Ability to work collaboratively while taking personal ownership for agreed tasks and outcomes.
• Willingness to travel across Bolton and support occasional evening and weekend activity with advance notice.
• Commitment to reducing health inequalities and providing inclusive services.

Full training for all roles will be provided along with a programme of continued professional development.

Have we described you?

We can promise you an opportunity to grow, add value and progress your career in an exciting environment by bringing your strengths to our team and having fun along the way.

All posts will be subject to enhanced DBS clearance.