Engagement Consultant

Lloyds Banking Group; West of England; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Generous pension

Annual bonus

Share schemes

Discounted shopping

28 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is seeking an Engagement Consultant with a strong background in workplace pensions to deliver engaging educational sessions to members and intermediary partners across the UK. You will adapt presentations for different audiences, create materials reflecting developments in the pensions landscape, and work with advisers, employers and internal teams to improve engagement.

Regular travel is required and a full UK driving licence with access to a car is essential.

Qualifications

• Confident presentation and communication skills for diverse audiences.
• Ability to explain complex pension information clearly and accessibly.
• Experience creating or adapting engaging presentations and materials.
• Strong relationship-building with clients, partners and internal teams.
• Able to gather feedback to improve content and customer experiences.
• Excellent organizational skills to handle changing priorities and keep content current.
• Commitment to delivering positive and inclusive outcomes for members and clients.
• Knowledge of workplace pensions or financial services is beneficial.
• Experience delivering presentations/workshops to workplace audiences.
• Experience working with employers, advisers or intermediary partners.
• Understanding of member engagement strategies.
• Experience supporting client onboarding or developing relationships.
• Awareness of UK pensions landscape and regulatory developments.
• Experience using digital engagement tools or presentation technology.

Responsibilities

• Support the member engagement strategy to improve understanding and participation in workplace pensions.
• Deliver clear, engaging pension presentations to workplace members and intermediary partners.
• Adapt presentations to meet different audiences and client needs.
• Create engaging materials reflecting legislative, regulatory and market developments.
• Introduce fresh ideas on communicating pension information accessibly.
• Identify opportunities to strengthen client relationships and extend support.
• Support onboarding of new clients and growth of existing relationships.
• Capture feedback from advisers, employers and members to refine engagement content.
• Maintain understanding of member interaction propositions and wider engagement offering.
• Keep up to date with industry trends, regulatory developments and internal changes.
• Convey Lloyds Banking Group's proposition clearly to external audiences.
• Collaborate with colleagues to deliver positive outcomes for members and clients.

Skills

Presentation skills

Clear communication

Materials creation

Relationship building

Feedback gathering

Organization

Inclusive outcomes

Pensions knowledge

Public speaking

Client onboarding

Digital engagement tools

Presentation technology

Job description

The Engagement Consultant is an experienced presenter with strong background in workplace pensions. The role delivers educational and informative engagement sessions to members of key workplace clients and intermediary partners. This role is central to the organisation's member engagement strategy and aims to enhance understanding and participation in workplace pensions. Regular travel is part of this role and a full UK clean driving license is required and access to a car., As an Engagement Consultant, you'll support our member engagement strategy, helping workplace pension members better understand and engage with their pension, so they can make informed decisions about their financial future. You'll deliver engaging and accessible pension briefings to workplace members and intermediary partners, adapting your approach for different audiences and client needs. You'll also create relevant, informative materials that reflect developments in the UK pensions landscape. Working collaboratively with advisers, employers, members, and internal teams, you'll use feedback and insight to improve our engagement content. You will also find opportunities to strengthen relationships and expand our services.

Key Responsibilities

• Supporting the member engagement strategy to improve understanding of and participation in workplace pensions.
• Delivering clear, engaging and informative pension presentations to workplace members and intermediary partners.
• Adapting presentations and communications to meet different audience and client needs.
• Creating relevant and innovative engagement materials that reflect legislative, regulatory and market developments.
• Bringing fresh ideas to how we communicate complex pension information in an accessible way.
• Finding opportunities to strengthen client relationships and extend the support we provide.
• Supporting the successful onboarding of new clients and the growth of existing relationships.
• Capturing feedback from advisers, employers and members to refine and improve engagement content.
• Maintaining a strong understanding of our member interaction proposition, supporting technology and wider engagement offering.
• Keeping up to date with relevant industry trends, regulatory developments and internal changes.
• Clearly and consistently communicating the Scottish Widows proposition to external audiences.
• Partnering with colleagues and collaborators to deliver positive outcomes for members and clients.

The ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We're committed to creating an environment where everyone can thrive, learn and develop!

Required and desirable skills and experience

• Confident presentation and communication skills, with the ability to engage different audiences.
• The ability to explain detailed or complex information clearly and accessibly.
• Experience of creating or adapting presentations, communications or engagement materials.
• Strong relationship-building skills, with the confidence to work with clients, partners and internal stakeholders.
• The ability to gather feedback and use it to improve content or customer experiences.
• Strong organisational skills, with the ability to handle changing priorities and maintain accurate, current content.
• A commitment to delivering positive and inclusive outcomes for members and clients.
• And any experience of these would be great
• Knowledge of workplace pensions or the wider financial services industry.
• Experience of delivering presentations, workshops or educational sessions to workplace audiences.
• Experience of working with employers, advisers or intermediary partners.
• An understanding of member or customer engagement strategies.
• Experience of supporting client onboarding or developing existing client relationships.
• An awareness of the UK pensions landscape and relevant regulatory developments.
• Experience of using digital engagement tools or presentation technology.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes, including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 28 days' holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.