Enforcement Officer

East Midlands Councils/East Midlands Jobs; Matlock; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Flexi time

Remote work option

Professional development

Job summary

East Midlands Councils, trading as East Midlands Jobs, invites applications for an Enforcement Officer within our Trading Standards Service. Based in Matlock, you will advise traders and consumers on consumer legislation, investigate complaints, and enforce statutory powers while progressing toward professional qualifications.

You will join a supportive team and have opportunities for hybrid working and ongoing professional development to enhance your qualifications in Trading Standards.

Qualifications

• Ability to deal confidently with members of the public and business.
• Ability to gather and accurately record information.
• Ability to maintain confidentiality.
• Good literacy, numeracy and ICT skills.
• Ability to comprehend technical and legal information and communicate this to others.
• Ability to work to agreed deadlines.
• Willingness to undertake further qualifications and professional development to degree standard.

Responsibilities

• Advising traders and consumers on consumer legislation.
• Assess and investigate complaints which reveal breaches of trading standards legislation using the appropriate criminal or civil law options.
• Conduct duties in accordance with statutory enforcement powers.
• Processing applications and renewals to the Trusted Trader Scheme.
• Supporting promotion of the scheme to consumers and traders.
• Providing support across the Trading Standards service as appropriate.
• Conduct duties in accordance with relevant legal duties and regulatory codes of practice applicable to the service.

Skills

Public dealing

Information gathering

Confidentiality

Literacy

Numeracy

ICT skills

Legislation comprehension

Deadline driven

Professional development

Job description

We have an exciting opportunity for an enthusiastic and motivated individual to join our Trading Standards Service as an Enforcement Officer.

Our Trading Standards service supports local businesses and helps consumers by tackling unfair and unsafe trading practices through enforcement, advice, and education.

If successful, you will be based in our Safety, Business Support and Trusted Trader team supporting traders and protecting consumers. The role is to tackle unfair, unsafe and illegal trading practices through advice, mediation and enforcement. You will also be supported to progress your career with us to gain Trading Standards professional qualifications.

If you have experience of dealing of dealing with the public, have good communication skills, a basic understanding of Trading Standards legislation and are willing to undertake further study and training, then we would like to hear from you.

You will be joining a supportive and flexible team of professionals and have managers who are supportive to facilitate your development.

What will I be doing:

• Advising traders and consumers on consumer legislation
• Assess and investigate complaints which reveal breaches of trading standards legislation using the appropriate criminal or civil law options
• Conduct duties in accordance with statutory enforcement powers
• Processing applications and renewals to the Trusted Trader Scheme
• Supporting promotion of the scheme to consumers and traders
• Providing support across the Trading Standards service as appropriate
• Conduct duties in accordance relevant legal duties and regulatory codes of practice applicable to the service

This list is not exhaustive, take a look at our job profile for more detail.

What skills and experience do you need to have?:

• Ability to deal confidently with members of the public and business
• Ability to gather and accurately record information
• Ability to maintain confidentiality
• Good literacy, numeracy and ICT skills
• Ability to comprehend technical and legal information and communicate this to others
• Ability to work to agreed deadlines
• Willingness, commitment and motivation to undertake further qualifications and professional development to degree standard.

What we offer you:

• 25 days of annual leave plus another 5 once you reach 5 years of continuous service
• Flexi Time between the hours of 7.00am and 7.00pm and the allowance up to an additional 2 days of leave per month
• The ability to work remotely
• Dedication to your continued professional development
• Guaranteed incremental annual pay increases within the grade
• Discounts at selected county leisure centres
• and much

more!

The Trading Standards Team are based at Matlock, but as part of our Modern Ways of Working programme, we are currently working on a hybrid basis. There’ll be an opportunity to discuss future working arrangements at interview.

We're always pleased to hear from talented people so if you're looking to join a dynamic team and have the skills and experience we're looking for, then we'd like to hear from you.

Provisional interview date - Week Commencing 30