Energy Storage Technical Support Engineer

BYD Europe; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary based on experience

Paid travel time (door to door)

Overtime at 1.5x pay

Generous holiday allowance (25 days plus bank holidays)

Private healthcare

6% workplace pension

Full training and necessary equipment

Job summary

A leading energy technology provider is seeking a Technical Support Engineer to cover various energy storage sites across the UK. Responsibilities include performing preventative maintenance, troubleshooting, and providing support to customers. Candidates must hold NVQ Level 3 or higher in an electrical/electromechanical discipline and have a full UK driving license. The role offers competitive salary, travel allowances, and comprehensive training with necessary equipment provided.

Qualifications

• Experience in electrical maintenance and troubleshooting.
• Valid UK driving license required.
• Basic knowledge of IT and software troubleshooting.

Responsibilities

• Maintain energy storage systems through annual checks and repairs.
• Provide phone support and remote diagnostics to customers.
• Assist in troubleshooting equipment at client sites.

Skills

Electrical/acoustic maintenance

Troubleshooting

Remote diagnostics

Customer training skills

Education

NVQ Level 3 or higher in electrical/electro-mechanical discipline

Tools

Basic IT skills (Word, Outlook, Excel)

CSCS card

Job description

About the role

Engineers required for the entire UK region.

BYD is seeking Technical Support Engineer to cover various energy storage site locations across the UK. This role is responsible for reporting to the UK Regional Aftersales Manager. The Technical Support Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on BYD energy storage units across various client locations within the UK.

Tasks & Typical duties/responsibilities

• Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, annual capacity tests and reactive works

• Responsible for working in a safe manner at all times

• Provide phone support and remote diagnostics to customers

• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips

• Troubleshoot equipment located at customer sites

• Perform start-up and commissioning services at customer locations (SAT)

• Assist the in-house system engineering group in product development and/or project work

• Provide suggestions based on field experience, to improve the products

• Prepare and perform customer training at BYD as well as at customer facilities (if required)

Essential Requirements

• NVQ Level 3 or higher equivalent qualification in an electrical/ electro-mechanical discipline

• Previous electrical or multi-skilled maintenance experience

• A current full clean UK driving licence (manual license)

• Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)

• CSCS card is required to work on site

• Right to Work in the UK

Additional Experience (not essential)

• C&G 2391-5 Test & Inspect or equivalent

• BS7671 18th Edition

• Previous HVAC training and F-Gas qualification

• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols

• Working knowledge of power electronics / inverters / converters / generators / PLCs

• Second language Mandarin/Cantonese/Xiang would be an advantage

Other requirement

• This role involves travelling to different sites which have been categorised regionally but the occasional overnight stay may be required

We offer

• Competitive salary based on experience and qualification

• All travel time paid (door to door)

• Overtime at 1.5x (including travel time)

• Generous holiday allowance (25 days plus bank holidays)

• Private healthcare

• 6% Workplace pension

• Full training, company van (business use only), sim card, fuel card and laptop will be provided

• Team building events and employee learning opportunities

About BYD UK and BYD Energy Storage

BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range ofEnergy Storage Systems.

BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a globalleading-edge provider of green energy technologies. Our Purpose is to build a zero-emissionfuture that reconnects humanity with nature and a World of clean air. We are looking for talentthat connects with this mission and want to create positive impact by joining a diverse anddynamic team.