Energy Service Analyst, Settlement & Insights (Hybrid)

Elexon; Greater London; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Bonus

Private medical insurance

Generous pension scheme

Job summary

Elexon in London is seeking a Service Analyst (Grade 9) to join the Settlement & Insights team on a permanent basis. You will support day-to-day delivery of Settlement services, helping customers understand and use Elexon’s services while ensuring BSC obligations are met.

Join a collaborative team and develop expertise across data analysis, reporting, and service improvement, with hybrid working including 2 days in the London office.

Qualifications

• We’re looking for someone who enjoys solving problems, supporting customers and working with information and data in a busy operational environment.
• Excellent customer service skills with the ability to build positive relationships with customers and stakeholders.
• A proactive approach, taking ownership of tasks and seeing them through to successful resolution.
• Strong organisational skills and the ability to manage a varied workload and changing priorities.
• Good analytical and problem-solving skills with strong attention to detail.
• The ability to understand complex information and communicate it clearly in plain English to different audiences.
• Strong written and verbal communication skills.
• A collaborative approach and the ability to work effectively as part of a team.

Responsibilities

• Provide advice, guidance and support to customers, helping them understand and use Elexon’s services.
• Develop knowledge across products and the Balancing and Settlement Code (BSC).
• Support the delivery of operational processes and ensure services are delivered accurately and in line with agreed business rules and obligations.
• Monitor operational data, service performance and risks, identifying issues and supporting timely resolution.
• Investigate issues and help identify root causes and appropriate solutions.
• Resolve customer queries, providing a high-quality customer experience and keeping customers informed of relevant developments.
• Produce analysis, reporting, recommendations and commentary for colleagues, stakeholders, panels and committees.
• Develop your skills in data analysis, modelling and visualisation.
• Support the delivery and implementation of changes to services.
• Build strong relationships with colleagues, customers, industry participants and external service providers.
• Identify opportunities to improve services, processes and the customer experience, including increasing customer self-service.
• Develop, review and maintain operational processes, procedures and knowledge-management content.
• Provide support, guidance and training to customers and colleagues where required.

Skills

Customer service

Analytical thinking

Communication skills

Team collaboration

Problem solving

Organisational skills

Tools

SQL

Power BI

Excel

PowerPoint

Job description

Elexon in London is seeking a Service Analyst (Grade 9) to join the Settlement & Insights team on a permanent basis. You will support day-to-day delivery of Settlement services, helping customers understand and use Elexon’s services while ensuring BSC obligations are met.

Join a collaborative team and develop expertise across data analysis, reporting, and service improvement, with hybrid working including 2 days in the London office.