Senior Service Analyst - Settlements & Ops (Hybrid)

Low Carbon Contracts Company; Greater London; Hybrid; GBP 43,200 - 52,800; Full time

Benefits offered by this job

Annual performance based bonus, up to 10%

25 days annual leave, plus eight bank holidays

Up to 8% pension contribution

Free confidential employee assistance

Gym discounts and cashback at retailers

Job summary

A leading energy sector firm in London is seeking a Senior Service Analyst to enhance their settlement services. The role involves conducting research, optimizing service delivery, and managing performance metrics in a dynamic environment. The ideal candidate will possess strong analytical and communication skills, with experience in service management principles. This position offers a competitive salary of £48,000 per year and an array of employee benefits, including annual performance bonuses, generous leave, and flexible working arrangements.

Qualifications

• Experience in service management principles and frameworks.
• Knowledge of settlement processes within regulated environments.
• Ability to facilitate workshops and extract requirements.

Responsibilities

• Conduct research and analysis to identify service gaps.
• Lead discovery activities and refine service delivery.
• Design service processes and workflows.
• Monitor and report on service performance metrics.

Skills

Strong communication

Stakeholder management

Analytical skills

Design Thinking

Agile knowledge

Education

Relevant degree

Tools

Dashboards

Analytics platforms

Reporting systems

Job description

A leading energy sector firm in London is seeking a Senior Service Analyst to enhance their settlement services. The role involves conducting research, optimizing service delivery, and managing performance metrics in a dynamic environment. The ideal candidate will possess strong analytical and communication skills, with experience in service management principles. This position offers a competitive salary of £48,000 per year and an array of employee benefits, including annual performance bonuses, generous leave, and flexible working arrangements.