Service Lead

Elexon Ltd; Greater London; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Bonus

Private medical insurance

Pension scheme

Hybrid work (2 days London)

Job summary

Elexon Ltd in London is seeking a Lead Settlement Operations professional to head day-to-day Settlement services, manage a small Service Analysts team and act as SME for BSC processes.

You will lead operational delivery, manage risk, and drive improvements while partnering with the Service Owner and industry stakeholders to support change in a busy energy market.

Qualifications

• In-depth knowledge of the BSC and BSC processes.
• Experience leading a small team.
• Strong understanding of operational service delivery.
• Experience working with large datasets.
• Excellent communication and stakeholder engagement.
• Attention to detail and data quality.
• Ability to manage changing priorities while maintaining quality.
• Proficient with MS Office (Excel, Word, PowerPoint).

Responsibilities

• Manage and develop a small team of Service Analysts.
• Oversee the delivery of BSC obligations and operational Settlement processes.
• Identify and mitigate operational risks including data quality.
• Provide SME guidance on Settlement services and industry change.
• Support customers with complex queries and enhance customer experience.
• Develop and improve operational processes and LWIs.
• Analyze operational information and present recommendations to senior stakeholders.
• Produce analysis, reports and recommendations to panels and boards.
• Support business readiness for change including training and documentation.
• Guide projects and product teams when changes affect Settlement services.
• Build relationships with industry stakeholders including BSC Parties, Ofgem, DESNZ, NESO.

Skills

Data analysis

Team leadership

Stakeholder engagement

Communication

MS Office

Tools

SQL

Python

R

Power BI

Tableau

Excel

Word

PowerPoint

Job description

Location: London Employment: Permanent, full-time Salary: GBP 69550 Posted Date: 18 Sep 2026 Closing Date: 02 Oct 2026

Lead Settlement operations at Elexon, develop a talented team and shape reliable, customer-focused energy services while influencing industry change in an inclusive team.

We're looking for a Service Lead (Grade 11) to join our Settlement & Insights team at Elexon on a permanent basis.

In this role, you'll take a leading role in the day-to-day operation of Settlement services, ensuring Elexon continues to meet its Balancing and Settlement Code (BSC) obligations while delivering a high-quality service to customers. You'll manage a small team of Service Analysts, act as a senior Subject Matter Expert (SME) and work closely with the Service Owner to manage operational risk, improve services and support industry change.

This is an opportunity to combine people leadership, operational service delivery and specialist electricity market knowledge, with scope to develop further management capability and act as a delegate for the Service Owner.

What you'll do:

Manage and develop a small team of Service Analysts, supporting their performance and development

Oversee the delivery of BSC obligations and operational Settlement processes

Identify and mitigate operational risks, including risks relating to data quality and service performance

Act as a senior SME, providing specialist guidance on Settlement services, BSC processes and industry change

Support customers with complex queries, driving a positive customer experience

Develop and improve operational processes, procedures and Local Working Instructions (LWIs)

Analyse operational information and provide clear recommendations to the Service Owner and senior stakeholders

Produce and present analysis, reports and recommendations to panels, committees, boards and industry working groups

Support business readiness for change, including Training Needs Analysis, operational documentation, service acceptance and training

Provide guidance and constructive challenge to projects and product teams where changes affect Settlement services

Build effective relationships with industry stakeholders including BSC Parties, Ofgem, DESNZ, NESO and service providers

What you'll bring:

In-depth knowledge of the BSC and BSC processes

Experience leading, supervising or developing a small team

Strong understanding of operational service delivery and the ability to take ownership through to resolution

Experience working with large datasets to answer operational or business questions

Excellent communication skills, with the ability to translate complex information into clear language for different audiences

Strong stakeholder engagement and customer relationship skills

Excellent attention to detail across numerical and written work

Ability to manage a varied workload and changing priorities while maintaining quality

Strong Microsoft Office skills, particularly Excel, Word and PowerPoint

Knowledge of GB electricity market arrangements and Settlement processes (desirable)

Knowledge of SVA, Credit, Industry Standing Data, BMUs or MHHS (desirable)

Experience with SQL, Python, R, Power BI or Tableau (desirable)

What's in it for you:

Salary – £69,550

Excellent benefits including bonus, private medical insurance and generous pension scheme

The opportunity to work within a thriving organisation which can support your growth and development

We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity

Attract and retain diverse talent

Listen to all voices

Be representative of the communities we work in

Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices