Energy Saver Plan Co-Ordinator

Ecotricity; Stroud; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Healthcare plan

Hybrid working

Discounts on shops, gyms, events

25 days holiday

Cycle to work scheme

Job summary

Ecotricity is recruiting for a customer-focused role within the Energy Saver Plan (ESP) and Microtricity teams. The successful candidate will provide exceptional service across phone, email and face-to-face interactions, owning queries and supporting ESP operations and related schemes.

The role offers autonomy, exposure to executive sponsors and opportunities to progress within the Ecotricity group. You will handle data, administrative duties, stakeholder communications, and contribute to

Qualifications

• Strong numeracy and attention to detail.
• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Good planning and organisational abilities.
• Proficient in Microsoft Office and small systems.

Responsibilities

• Provide exceptional customer service via phone, email and in person.
• Take ownership and resolve ESP and related scheme queries.
• Maintain customer data in relevant systems.
• Improve end-to-end ESP processes with the team.
• Handle ESP administrative duties including billing and ownership changes.
• Coordinate maintenance of installations and meter read data.
• Engage with regulators and affiliates to achieve outcomes.
• Produce weekly and monthly reports and stay compliant.

Skills

Numeracy

Verbal communication

Written communication

Telephone manner

Planning & organisation

Team player

Relationship management

Tools

Microsoft Office

Job description

An exciting opportunity to work within the Energy Saver Plan (ESP) area of the business, as well as Microtricity, the Feed-in Tariff department.

The successful candidate will possess exceptional customer skills and enjoy problem solving. The role itself is in place to help transform the ESP customer journey and to support its customers, as well as supporting Microtricity customers when required. It’s a varied position with plenty of autonomy, and a requirement to deal with a wide customer demographic, from domestic installations to large scale installs, as well as dealing with key stakeholders across the business. It’s a role that possesses great exposure to executive sponsors – a great opportunity for those wanting to progress.

This department provides substantial training and support to ensure you develop and achieve your professional goals, as well as being an expert in your field. In-turn; you will be providing the best possible service to both internal and external customers.

What you will do…

• Provide exceptional customer service to all customers through any issues or queries that they may have – over the phone, by email and face-to-face
• Take ownership and resolve all queries relating to Ecotricity’s operation of the Energy Saver Plan and other renewable energy schemes
• Maintain customer data within relevant systems
• Work with your leader and colleagues to improve the end to end process for ESP
• Handle ESP related administrative duties, including but not limited to:
• ESP bill production
• Dealing with complex queries in adherence to legal contracts
• Co-ordinating Operation and Maintenance of installations
• Processing Change of Ownerships
• Meter Read Management using half hourly data
• Debt management
• Liaising with third party regulators and affiliates to reach suitable outcomes for both Ecotricity and the customer
• Weekly and monthly reporting
• Stay up to date with key compliance regulation and support with best working practice
• Review and ensure adherence to commercial contracts/agreements
• Maintaining costs and adhering to an agreed budget
• Provide a dedicated point of support and knowledge to the wider Ecotricity group
• Any other ad-hoc duties as requested by Management

About You

What you will bring…

• Good level of numeracy, accuracy, and problem-solving ability
• Verbal and written communication skills
• Confident and professional telephone manner
• Good planning and organisational skills
• Good computer literacy with experience of Microsoft Office
• Team player
• Experience in account management
• Strong relationship management with internal and external stakeholders

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution

Hybrid Working

Various company discounts (including shops, gyms, days out and events)

Holiday of 25 days (plus bank holidays) & ability to buy/sell days

Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from our customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.