Energy Operations Lead - Customer Journey & Impact

SmartestEnergy UK; Ipswich; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Smartestenergy UK is seeking an Energy Operations Executive to work with colleagues as part of a team to ensure operational expectations are exceeded and exceptional customer service is delivered through every interaction.

In our operations department you will have the opportunity to work across tasks in functions covering the customer journey from contracting and onboarding to metering, billing and debt to build on your skills and develop your career with Smartestenergy.

Qualifications

• Proven organisational ability and numerical aptitude.
• Excellent attention to detail and problem-solving skills.
• Clear communication and interpersonal abilities across teams.
• Demonstrated initiative with the drive to see activities through.
• Ability to work independently and as part of a collaborative team.
• Comfort with adapting to changing priorities and environments.
• Proficient with Microsoft Excel, Word and Outlook.

Responsibilities

• Support customer journey from contracting and onboarding to metering, billing and debt.
• Collaborate with operations team to exceed service expectations.
• Demonstrate adaptability in a fast-paced environment and advocate for customers.

Skills

Organisational skills

Numerical skills

Attention to detail

Analytical thinking

Communication skills

Initiative

Independent working

Teamwork

Adaptability

Microsoft Excel

Microsoft Word

Outlook

Job description

Smartestenergy UK is seeking an Energy Operations Executive to work with colleagues as part of a team to ensure operational expectations are exceeded and exceptional customer service is delivered through every interaction.

In our operations department you will have the opportunity to work across tasks in functions covering the customer journey from contracting and onboarding to metering, billing and debt to build on your skills and develop your career with Smartestenergy.