Energy Operations Executive 14 month FTC

SmartestEnergy UK; Ipswich; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Smartestenergy UK is seeking an Energy Operations Executive to work with colleagues as part of a team to ensure operational expectations are exceeded and exceptional customer service is delivered through every interaction.

In our operations department you will have the opportunity to work across tasks in functions covering the customer journey from contracting and onboarding to metering, billing and debt to build on your skills and develop your career with Smartestenergy.

Qualifications

• Proven organisational ability and numerical aptitude.
• Excellent attention to detail and problem-solving skills.
• Clear communication and interpersonal abilities across teams.
• Demonstrated initiative with the drive to see activities through.
• Ability to work independently and as part of a collaborative team.
• Comfort with adapting to changing priorities and environments.
• Proficient with Microsoft Excel, Word and Outlook.

Responsibilities

• Support customer journey from contracting and onboarding to metering, billing and debt.
• Collaborate with operations team to exceed service expectations.
• Demonstrate adaptability in a fast-paced environment and advocate for customers.

Skills

Organisational skills

Numerical skills

Attention to detail

Analytical thinking

Communication skills

Initiative

Independent working

Teamwork

Adaptability

Microsoft Excel

Microsoft Word

Outlook

Job description

The Energy Operations Executive will be working with colleagues as part of a team to ensure that our operational expectations are exceeded and exceptional customer service is delivered through every interaction.

Working in our operations department you will have the opportunity to work across a variety of tasks in functions covering our customer journey from initial contracting and onboarding to metering, billing and debt to build on your skills and develop your career with Smartestenergy.

You will be open to change and transition as your career and business needs develop and be an advocate to our customers at every stage of their journey.

You will need strong organisational skills, attention to detail, and the ability to adapt to a fast-paced environment.

What skills/experience do I need to be successful?

• Strong organisational skills;
• A good standard of numerical skill;
• Excellent attention to detail with strong analytical and problem-solving skills;
• Excellent communication and interpersonal skills;
• Show initiative and have the drive to see activities through;
• Ability to work independently and collaboratively in a team environment;
• Flexibility to adapt to changing environments and shifting priorities;
• Proficient in using various IT applications, including; Microsoft Excel, Word and Outlook.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally‑minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work‑life balance, recognizing that your well‑being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face‑to‑face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localise the future of energy?

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.