Energy Industry Operations Specialist

Ecotricity; Stroud; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare plan

Hybrid Working

Discounts (shops, gyms, days out)

Holiday 25 days + BH

Cycle to work & onsite parking

Job summary

Ecotricity in Stroud is seeking an Industry Operations Expert to join a friendly team. You’ll support Registrations, Settlement, Industry Data Management, Data Exceptions, and SEG operations, ensuring data accuracy and compliant processes.

As a subject matter expert you’ll resolve complex data issues, improve workflows, and share knowledge across the business. You'll collaborate with partners and colleagues to deliver reliable, efficient customer outcomes.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Ability to manage competing priorities and work under pressure.
• Great communication and relationship-building skills.
• Proficient in Microsoft 365 tools and CRM systems.
• Keen on continuous improvement and learning.

Responsibilities

• Support customers from registration through to first bill, ensuring data is accurate and complete.
• Investigate and resolve industry data exceptions and queries within agreed timescales.
• Act as a trusted point of contact for electricity and gas industry data issues.
• Collaborate with colleagues, industry partners, and third parties to achieve the best outcomes for customers.
• Maintain high standards of data integrity, compliance, and operational performance.
• Keep up to date with industry developments and share knowledge across the team.
• Support process improvements, change initiatives, and create clear documentation and training materials.
• Contribute to projects and wider team activities that support Ecotricity's goals.

Skills

Analytical skills

Attention to detail

Priority management

Communication

MS 365

CRM systems

Continuous improvement

Collaboration

Tools

Microsoft 365

CRM systems

Job description

Ecotricity in Stroud is seeking an Industry Operations Expert to join a friendly team. You’ll support Registrations, Settlement, Industry Data Management, Data Exceptions, and SEG operations, ensuring data accuracy and compliant processes.

As a subject matter expert you’ll resolve complex data issues, improve workflows, and share knowledge across the business. You'll collaborate with partners and colleagues to deliver reliable, efficient customer outcomes.