Energy Efficiency Projects Coordinator

National Energy Foundation; Milton Keynes; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

The National Energy Foundation, based in Milton Keynes, seeks a Project Officer on a fixed-term 12‑month contract. The role focuses on frontline customer support, case management and delivering energy efficiency guidance to residents and organisations.

You will work in a hybrid setup, liaising with clients, funders and installers, travelling to events as needed and supporting programme administration and training delivery.

Qualifications

• Ability to work with and for the public in a caring and non-judgmental way.
• Excellent verbal (including telephone) and written communication skills.
• Enthusiastic, able to work independently and in a team.
• Able to engage with people remotely, one-to-one and in groups.

Responsibilities

• Provide residents with information and advice via our telephone helpline, including checking eligibility for grant funding and onward referrals.
• Provide advice regarding energy efficiency and fuel switching.
• Prepare and deliver training to a range of audiences about programmes and funding.
• Liaise between householders and installers to ensure smooth installation of measures.
• Research potential clients to join our membership programmes and take through to sign up.
• Manage a range of systems and processes, including CRM systems and databases.
• Adhere to NEF Quality Management Systems (QMS).
• Provide secretariat services to programme steering groups, including arranging meetings and taking minutes.

Skills

Communication skills

Public engagement

Teamwork

Organisational skills

Customer service

Willing to travel

Verbal and written communication

Education

Degree in building or energy subject

Tools

Microsoft Office

Dynamics 365

Excel

Office 365

Job description

The National Energy Foundation, based in Milton Keynes, seeks a Project Officer on a fixed-term 12‑month contract. The role focuses on frontline customer support, case management and delivering energy efficiency guidance to residents and organisations.

You will work in a hybrid setup, liaising with clients, funders and installers, travelling to events as needed and supporting programme administration and training delivery.