Project Officer

National Energy Foundation; Milton Keynes; On-site; GBP 26,000 - 32,000; Full time

Job summary

The National Energy Foundation, based in Milton Keynes, seeks a Project Officer on a fixed-term 12‑month contract. The role focuses on frontline customer support, case management and delivering energy efficiency guidance to residents and organisations.

You will work in a hybrid setup, liaising with clients, funders and installers, travelling to events as needed and supporting programme administration and training delivery.

Qualifications

• Ability to work with and for the public in a caring and non-judgmental way.
• Excellent verbal (including telephone) and written communication skills.
• Enthusiastic, able to work independently and in a team.
• Able to engage with people remotely, one-to-one and in groups.

Responsibilities

• Provide residents with information and advice via our telephone helpline, including checking eligibility for grant funding and onward referrals.
• Provide advice regarding energy efficiency and fuel switching.
• Prepare and deliver training to a range of audiences about programmes and funding.
• Liaise between householders and installers to ensure smooth installation of measures.
• Research potential clients to join our membership programmes and take through to sign up.
• Manage a range of systems and processes, including CRM systems and databases.
• Adhere to NEF Quality Management Systems (QMS).
• Provide secretariat services to programme steering groups, including arranging meetings and taking minutes.

Skills

Communication skills

Public engagement

Teamwork

Organisational skills

Customer service

Willing to travel

Verbal and written communication

Education

Degree in building or energy subject

Tools

Microsoft Office

Dynamics 365

Excel

Office 365

Job description

• Base: Hybrid (Applicant will ideally be located in Milton Keynes)
• Job Type: Fixed Term 12 months’ with potential for extension

The National Energy Foundation

The National Energy Foundation is an independent charity based in Milton Keynes, which has been at the forefront of improving the use of energy in buildings since 1988. We aim to give people, organisations and government the knowledge, support and inspiration they need to understand, manage and reduce the use of energy in buildings.

Role Summary:

Our Project Officers are fundamental to the successful delivery of NEF’s programmes and projects. You will be responsible for core project deliverables, which will likely include significant contact with customers, members and funders of NEF. You will provide advice and guidance to the public through our helpline and case management services, managing a caseload of live customers throughout their end-to-end journey with NEF. You could be involved in any one of our work streams, which could include liaising with people in fuel poverty, young people and those seeking support and advice on how to reduce the carbon foot print of their home.
Alongside this, you could be delivering awareness sessions or training to employers or the public; certainly, you’ll be representing NEF at public meetings and events. This role is very much about communication and people, but you’ll also need be organised, diligent and able to navigate various systems and processes.

Key Responsibilities:

• Provide residents with information and advice via our telephone helpline, including checking their eligibility for grant funding for energy saving measures and making onward referrals to installers.
• Provide advice regarding energy efficiency and fuel switching.
• Prepare and deliver training to a range of audiences, providing information on the programmes and funding available.
• Liaise between householders and their chosen installers to ensure the smooth installation of appropriate energy efficiency measures.
• Researching and collaborating with potential clients to join our membership programmes and taking this through to sign up.
• Manage a range of systems and processes, including relevant CRM systems and/or databases.
• Adhere fully to NEF Quality Management Systems (QMS).
• Provide secretariat services to programme steering groups, including arranging meetings, suggesting agendas, taking minutes and ensuring all participants are cognisant with the aims of the programme.
• Assist the Project Manager with the administration and reporting of projects.
• Support, assist and deputise for other members of the Foundation as workload and/or circumstances might require
• Other activities as agreed with Line Manager.

Person Specification:

• Ability to work with and for the public in a caring and non-judgmental way.
• Excellent verbal (including telephone) and written communication skills.
• An enthusiastic approach and the ability to work both individually and as part of a team.
• The ability to engage with people confidently and effectively; remotely, one-to-one and in groups.
• Highly organised, with a methodical approach to projects and a keen eye for detail.
• An interest in energy saving, energy efficiency and renewable energy (although training will also be given).
• Ability and willingness to travel. Regular travel to events is a feature of the job, particularly during autumn, winter and spring
• Ability to work outside of office hours, by arrangement.
• Familiarity with Microsoft Office Outlook, Excel, Word, Office 365 and Dynamics 365.
• Possession of a full UK driving license and use of a car with business insurance cover.

Desirable (not essential)

• A degree in a building or energy related subject or one where public health features as a major strand.
• Experience of working with vulnerable adults.

The National Energy Foundation is an equal opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds and experiences.