Energy Billing Specialist – Key Accounts (Hybrid)

Leep Utilities Limited; Abbot's Salford; Híbrido; GBP 30.000 - 42.000; Tempo integral

Benefícios oferecidos por esta vaga

Salary aligned to experience

25 days holiday + bank holidays

Birthday leave

Annual discretionary bonus

Company pension plan

Health cash plan

Holiday Buying Scheme

Engagement committee events

Paid professional memberships

Resumo da vaga

Leep Utilities is seeking a Billing Specialist for our Manchester-based team within Customer Operations – Energy Billing. You will own end-to-end billing for high-value commercial accounts, manage relationships with key customers, and drive accuracy and timely payments while collaborating with the broader Energy team.

The ideal candidate has deep utilities billing knowledge, advanced Excel skills, and a proactive, customer-centric mindset.

Qualificações

• Billing expertise in utilities sector.
• Advanced Excel skills with PivotTables.
• Experience with reporting and data interpretation.
• Ability to learn quickly and adapt to changing priorities.
• Proactive, can-do approach to supporting high-value customers.
• Strong relationship management to build lasting customer ties.
• Identify missed revenue opportunities.
• Always look for process improvements to boost accuracy.

Responsabilidades

• Ensure monthly private network bills are completed accurately and timely.
• End-to-end relationship management for key accounts, including site visits.
• Produce accurate billing and ensure payments are received on time.
• Handle complex enquiries about bill value and meter reads.
• Maintain day-to-day admin to improve portfolio data quality.
• Produce and interpret KPI reports for the portfolio.
• Investigate complex bills and provide clear outcomes.
• Lead on meetings with stakeholders to build relationships.
• Support collection activities for your customer base when required.

Conhecimentos

Billing expert

Advanced Excel

Reporting

Adaptability

Can-do attitude

Relationship management

Revenue opportunity spotting

Continuous improvement

Descrição da vaga

Leep Utilities is seeking a Billing Specialist for our Manchester-based team within Customer Operations – Energy Billing. You will own end-to-end billing for high-value commercial accounts, manage relationships with key customers, and drive accuracy and timely payments while collaborating with the broader Energy team.

The ideal candidate has deep utilities billing knowledge, advanced Excel skills, and a proactive, customer-centric mindset.