Energy Advisory Lead — Elevate Customer Experience

Jersey Electricity plc; Channel Islands; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

Discounted electricity rates

Discounts in Powerhouse shop

EV subsidies

Gym memberships

On-site Mental Health First Aiders

Organised sports and activities

Job summary

Jersey Electricity plc is seeking an Energy Advisory Manager to lead the Energy Advisory Team in Jersey, Channel Islands. You will ensure customers receive clear, practical energy advice, tariff education and excellent aftercare, while developing the team and improving customer experience.

The role emphasizes coaching, strong leadership, and collaboration across departments to deliver outstanding advisory services and energy solutions for both domestic and commercial customers.

Qualifications

• Experience leading a customer-focused team.
• Ability to explain complex energy, tariff and billing information clearly.
• Strong stakeholder management and collaboration experience.

Responsibilities

• Lead the Energy Advisory Team, setting objectives and supporting development.
• Provide energy advice on tariffs, AMI, and energy efficiency with clear explanations.
• Engage with domestic and commercial customers to address energy needs and aftercare.
• Drive continuous improvement of processes, customer journeys and advisory activity.
• Collaborate across departments to deliver joined-up customer outcomes.

Skills

Leadership

Customer experience

Analytical thinking

Communication

Coaching

Planning

Energy tariffs knowledge

Continuous improvement

Job description

Jersey Electricity plc is seeking an Energy Advisory Manager to lead the Energy Advisory Team in Jersey, Channel Islands. You will ensure customers receive clear, practical energy advice, tariff education and excellent aftercare, while developing the team and improving customer experience.

The role emphasizes coaching, strong leadership, and collaboration across departments to deliver outstanding advisory services and energy solutions for both domestic and commercial customers.