Energy Adviser

NCAUK; Birmingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading nonprofit organization in Birmingham seeks an Energy Advice Advisor to deliver essential energy advice and support to marginalized communities. The role involves case management and outreach to empower local residents in understanding energy issues. Candidates must demonstrate empathy, commitment to social justice, and a proactive approach to community engagement. A positive attitude and strong interpersonal skills are essential for success in this position.

Qualifications

• Minimum 2 years' experience in energy advice or related fields.
• Ability to communicate in Punjabi, Hindi, Urdu, or Bengali is a plus.
• Evidence of continuous professional development.

Responsibilities

• Provide energy advice and advocacy support.
• Manage caseload of energy advice-related casework.
• Engage with community organizations for outreach.

Skills

Communication

Interpersonal skills

IT competence

Relationship building

Empathy

Education

Degree-level education

Tools

Microsoft Office

CRM systems

Zoho CRM

Job description

Birmingham, United Kingdom | Posted on 18/06/2025

• Industry: Nonprofit Charitable Organizations
• Salary: £10,140 pa (pro-rata based on 15hrs per week)
• City: Birmingham
• Province: West Midlands
• Country: United Kingdom
• Postal Code: B21 9BH

Job Description

Birmingham Community Action Network (BCAN): Energy Programme is funded by the Energy Redress scheme, focused on the North-west Birmingham area in partnership with a consortium of voluntary sector organizations. Nishkam Civic Association is a key member of BCAN and the delivery partner for the Energy Redress Scheme.

The service will deliver energy Advice & Advocacy services and further develop the capacity of beneficiaries, with a focus on self-help and energy literacy, especially within marginalized communities.

This will be achieved by working closely with communities in community locations and the Nishkam Centre to create a sustainable Energy Support Hub.

The main purpose of the job is to provide:

• Advice and support on a range of energy-related issues, including high-level energy advice and case management
• Undertake mandatory City & Guilds training (Level 2 or 3)
• Provide advice via:
• Home energy assessment and advice visits
• In-depth in-person advice appointments
• Light-touch advice at workshops and events
• Telephone/virtual advice appointments
• Engagement and outreach work to connect with communities
• Liaise with community locations/organizations for outreach work
• Assist clients with related problems, referring them to other advisers or specialist agencies such as Community Safety Net and South Asian Family Support Hub.

Build on existing partnerships to support vulnerable people impacted by fuel and cost-of-living crises.

Manage and deliver a caseload of energy advice-related casework, including:

• Case management
• Completing application forms accurately online and offline
• Supporting clients by signposting for additional support needs
• Demonstrating measurable energy and financial savings through surveys and case studies
• Achieving outcomes as per project processes and reporting
• Ensuring all casework conforms to NCA's Office Manual and Quality assurance standards
• Accurately recording advice in CRM systems and reporting as required

Requirements

Key Skills and experience:

As a faith-inspired and values-led organization, we seek individuals who support values such as compassion, humility, and equality.

Standards for all Jobs

• Proactively identify personal and group training needs aligned with NCA’s objectives and participate in their fulfillment
• Work with due regard to safety and safe practices, reporting hazards or incidents
• Represent NCA positively at all times
• Maintain records and undertake administrative duties as determined by NCA
• Perform other duties as reasonably assigned by management
• Commitment to equal opportunities and understanding of deprivation and discrimination impacts
• Experience working empathetically with people facing deprivation, poverty, and inequality
• Competence in using IT and developing new IT skills, including Zoho CRM

This job description provides a general guide to duties and responsibilities and may vary over time without changing the post's character. It will be reviewed regularly and may be updated according to NCA's needs.

Person Specification

CRITERIA

E

D

Method of Assessment

Formal Qualifications

Degree-level education

P

P

Experience

Minimum of 2 years’ experience in energy advice, welfare benefits, money advice, debt, or housing casework

Highly motivated with excellent communication and interpersonal skills

Self-starter with strong organizational skills

Understanding of supporting and interviewing vulnerable clients regarding fuel poverty

P

P

P

P

Skills and Abilities

Good verbal and written communication skills

Proficient in Microsoft Office and CRM systems

Strong relationship-building skills, even under challenging circumstances

Ability to use IT for advice provision and report preparation

Ability to speak Punjabi, Hindi, Urdu, or Bengali

P

P

P

P

P

P

Training

Evidence of continuous professional development and knowledge update

Current safeguarding and Prevent training

P

P

Safeguarding Checks

Enhanced DBS clearance required

P

Other

Driving license and access to a car; some evening and weekend work may be required