Energetic Games Host & Events Facilitator

Surety Hospitality; Greater London; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Health support

Perks platform

Monthly rewards

Health cash plan

Wagestream access

Volunteer day

Birthdays off

Free meals

Poolhouse socials

Job summary

Poolhouse in London is seeking a charismatic Games Host to bring people together, explain game rules with clarity, and maintain high energy at every event.

You’ll ensure guests feel welcome and included, troubleshoot small tech issues, coordinate food and drinks, and guide groups through each activity with confidence.

This role sits on a friendly team with clear pathways to events coordination or duty manager roles, and rewards a warm, engaging hospitality approach.

Qualifications

• Previous hospitality or customer-facing experience required.
• Strong verbal communication and presentation skills.
• Comfortable with technology and event setup.
• Able to engage groups and read the room.

Responsibilities

• Welcome groups and register teams on tech kiosk, explain rules clearly.
• Host and facilitate events, ensuring inclusivity and enjoyment.
• Troubleshoot small tech issues quickly.
• Lead service and support the waiting team.
• Coordinate food and drinks service for groups.
• Keep energy high and adapt style to the mood.
• Monitor guest experience and resolve issues early.
• Support wider team goals and maintain a clean workspace.

Skills

Hospitality experience

Public speaking

Customer service

Hosting experience

Tech literacy

Team player

Adaptability

Sales skills

Food & beverage knowledge

Tools

Kiosk registration system

POS/Bar equipment

Job description

Poolhouse in London is seeking a charismatic Games Host to bring people together, explain game rules with clarity, and maintain high energy at every event.

You’ll ensure guests feel welcome and included, troubleshoot small tech issues, coordinate food and drinks, and guide groups through each activity with confidence.

This role sits on a friendly team with clear pathways to events coordination or duty manager roles, and rewards a warm, engaging hospitality approach.