End User Support Analyst - Leeds

Crimson; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A professional services company seeks an End User Support Analyst for onsite work in Leeds. The role involves managing laptop swaps and providing support in a busy environment. Ideal candidates will have strong knowledge of MS Office 365 and experience with various end user devices. This is a full-time position with a defined working shift.

Qualifications

• Extensive experience as an End User Support Analyst supporting BAU queries.
• Strong knowledge of MS Office 365, Azure, Windows, Active Directory, and Exchange Server.
• Excellent verbal, written, and presentation communication skills.

Responsibilities

• Manage high volume laptop swaps.
• Provide end user support for BAU queries.
• Support multiple end user devices and services.

Skills

End User Support

Microsoft Office 365

Windows OS troubleshooting

Active Directory

Mobile Device Management

Effective Communication

Tools

HP devices

Lenovo devices

Apple devices

Job description

Overview

End User Support Analyst - Laptop Swaps - Leeds (Onsite Fulltime)

Inside IR35 - £290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed.

Shifts: 8AM-4PM or 10AM-6PM. Onsite 5 days per week due to the nature of the contract. 30 Working days.

Responsibilities

• Manage high volume laptop swaps.
• Provide end user support for BAU queries in a busy professional services environment.
• Support MS Office 365, Azure, Windows, Active Directory, MS Exchange Server.
• Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi.
• Install, update, and troubleshoot supported versions of Microsoft Windows OS.
• Deploy, update, and remediate Microsoft Office suites.
• Enterprise-level Mobile Device Management using MobileIron including device enrolment, queries and resolutions.
• Maintain clear and effective communication with users of varying technical skill levels.

Qualifications

• Extensive experience as an End User Support Analyst supporting BAU queries in a busy professional services environment.
• Strong knowledge of MS Office 365, Azure, Windows, Active Directory, and Exchange Server.
• Experience with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads).
• Proven ability to install, update, and troubleshoot Microsoft Windows OS and Office suites.
• Excellent verbal, written, and presentation communication skills.
• Ability to engage with users across the business and provide clear, effective support.

Additional

Crimson are acting as an employment business in regards to this vacancy.