End User Services Technical Manager

BOOTS; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme including buy

additional holiday

discounted gym membership

Life assurance

Employee Assistance Programme

Job summary

Boots is hiring an End User Services Technical Manager to shape reliable, user-focused technology services for colleagues across stores, warehouses and offices. You will lead the team delivering devices, applications, and endpoint management, while collaborating with suppliers and internal teams to drive improvements and maintain high service standards.

You will influence roadmaps, governance, audits, and project delivery, translating complex technical details into actionable recommendations for

Qualifications

• Strong technical experience in End User Computing or workplace technology services.
• Experience with Microsoft 365 and Power Platform.
• Proven experience managing endpoint, device, or application services in a large organisation, specifically with Intune and SCCM.
• Experience contributing to governance, audit activity, or supplier performance reviews.
• Good understanding of IT service management, including incident, problem, change, and service improvement.
• Ability to work with third-party suppliers and hold partners accountable for service quality.
• Excellent communication skills, capable of explaining technical topics to non-technical stakeholders.

Responsibilities

• Lead technical activity across workplace technology services, including devices, applications, and endpoint management.
• Support service performance, incident resolution, and continual improvement across End User Services.
• Collaborate with suppliers and internal teams to ensure safe and consistent delivery of changes.
• Provide technical input into roadmaps, service improvements, audits, and project delivery.
• Translate technical details into clear recommendations for senior stakeholders.
• Champion secure, reliable, and user-friendly services for all colleagues.
• Driving assurances of all 3rd party delivery across the portfolio, ensuring influence where required to achieve the desired outcomes.

Skills

End User Computing

Microsoft 365

Power Platform

Intune

SCCM

Governance & audits

IT service management

Vendor management

Stakeholder communication

Tools

Intune

SCCM

Microsoft 365

Power Platform

Job description

Role: End User Services Technical Manager

Contract: Permanent

Location: Nottingham, Beeston

Recruitment Partner: Kershia Broughton

What you'll be doing:

As the End User Services Technical Manager, you will play a pivotal role in shaping reliable and user-focused technology services for our colleagues at Boots. Your leadership will ensure that our teams have the necessary tools and support to work effectively, enhancing the overall user experience across our stores, warehouses, and support offices. Collaborating closely with internal teams and third-party suppliers, you will drive improvements and maintain high service standards.

Key responsibilities:

• Lead technical activity across workplace technology services, including devices, applications, and endpoint management.
• Support service performance, incident resolution, and continual improvement across End User Services.
• Collaborate with suppliers and internal teams to ensure safe and consistent delivery of changes.
• Provide technical input into roadmaps, service improvements, audits, and project delivery.
• Translate technical details into clear recommendations for senior stakeholders.
• Champion secure, reliable, and user-friendly services for all colleagues.
• Driving assurances of all 3rd party delivery across the portfolio, ensuring influence where required to achieve the desired outcomes.

What you'll need to have (our must-haves):

• Strong technical experience in End User Computing or workplace technology services.
• Experience with Microsoft 365 and Power Platform.
• Proven experience managing endpoint, device, or application services in a large organisation, specifically with Intune and SCCM.
• Experience contributing to governance, audit activity, or supplier performance reviews.
• Good understanding of IT service management, including incident, problem, change, and service improvement.
• Ability to work with third-party suppliers and hold partners accountable for service quality.
• Excellent communication skills, capable of explaining technical topics to non-technical stakeholders.

It would be great if you also have:

• Knowledge of retail, warehouse, or multi-site technology environments.
• Experience contributing to governance, audit activity, or supplier performance reviews.
• ITIL knowledge or experience in an ITIL-aligned service environment.

Where your brilliance can take you:

At Boots, your career growth is a priority. As the End User Services Technical Manager, you will have the opportunity to lead and influence significant technology initiatives, paving the way for future leadership roles within the organisation. With a commitment to professional development and a supportive environment, you can expect to enhance your skills and advance your career in a dynamic and collaborative setting.

Rewards designed for you:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third‑party sites are not endorsed by Boots and may not be accurate.

A bit about us:

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What's next?

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.

Be brilliant with Boots.