Store Manager

Boots UK; Gloucester; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Retirement plan

Employee discount

Discretionary bonus

Holiday entitlement (38 days)

Parental leave support

Flexible benefits

Wellbeing support

Job summary

Boots UK in Gloucester is seeking an experienced Store Manager to lead a busy, people-focused retail and healthcare team. You will set the standard for service, coach colleagues, and build strong relationships with local communities and GP partners.

You will drive commercial performance, deliver NHS and private services safely, and create an engaging store environment where customers feel confident choosing Boots. A calm, collaborative leadership style is essential.

Qualifications

• Experience leading larger or multi-skilled teams in retail.
• Strong customer service orientation and ability to coach staff.
• Ability to drive performance and implement in-store strategy.
• Calm, adaptable leadership with collaborative style.
• Proven ability to build relationships with local partners and communities.

Responsibilities

• Lead and inspire your team to deliver exceptional service.
• Drive sales and performance while balancing customer care with commercial goals.
• Build strong relationships with GP surgeries, primary care networks and the local community.
• Deliver NHS and private services safely with clear, trusted advice.
• Champion the Boots brand and make your store stand out.
• Coach and support your team to grow in confidence and skills.

Skills

Retail management

Customer service

People leadership

Performance management

Data insights

Tools

POS systems

Job description

Are you an experienced retail leader who cares about people, takes pride in great customer service, and knows how to bring out the best in your team? At Boots, our medium-sized stores offer the energy and variety of a busy retail and healthcare environment, alongside the opportunity to build strong relationships with your team, customers and local community. Guided by our purpose, "With you. For life.", you and your team will play an important role in supporting people through the moments that matter. Boots is always evolving, with new services and brands being introduced all the time. You'll play a key role in bringing these to life in your store - making sure they feel relevant and meaningful for your customers. Whether they're picking up everyday essentials or looking for clear, expert healthcare advice, you'll create a destination store people trust. As a Store Manager, you'll lead from the front-setting the standard and tone for great service and a team culture that feels supportive, positive and confident. You'll create an environment where your team feels trusted and able to do their best work, and where customers know they can rely on Boots. This is a varied, people-focused role where no two days are the same. You might be coaching and supporting your team, helping a customer find the right product, or building strong relationships with local GP surgeries and healthcare partners. If you're looking for a role where you can lead a team, drive commercial success, grow people and make a real difference to your local community every day, this could be the next step for you.

What you'll be doing

• Lead and inspire your team to deliver exceptional service
• Drive sales and performance, balancing customer care with commercial goals
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
• Champion the Boots brand and making your store stand out
• Get to know your people - what motivates them, and what needs to change
• Coach and support your team - helping them grow in confidence, skills and experience
• Be bold, try new things and use data and insights to look for ways to improve every day
• Create a store environment and experience your team can be proud of and that keeps customers coming back

At Boots, your career can be as ambitious as you are.

Experience and qualifications

• Retail management experience leading larger or multi-skilled teams
• Great customer service skills and a passion for customer care
• Ability to lead performance and implement strategy in-store
• A calm, flexible approach with the confidence to adapt at pace
• A collaborative style. Able to build both a strong team culture and profitable external relationships
• Passion for learning and a drive to support others to grow

It would be great if you also have

• Confidence using digital tools, systems and performance insight
• Experience coaching future leaders and developing talent

We have field-based roles that influence operations, resourcing, clinical governance and colleague development across multiple stores, as well as opportunities beyond stores. If you're looking to move into our Nottingham Support Office, we have a variety of positions across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain.

Whatever path you choose, we'll give you the tools, training, and support to be brilliant with Boots and build a rewarding and flexible career.

Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discount across Boots and partner brands
• Discretionary annual bonus
• 38 days holiday
• Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
• Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
• 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme

There's lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at . Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Be brilliant with Boots.

This is a permanent role, and we request that you only apply for the position if you can commit to the advertised hours on a permanent basis.

We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week.

This role includes evening shifts.

This role includes weekend shifts.

We can only consider candidates who are over 18 due to age restrictions for this role.