AI-Driven IT Support Specialist | Flexible Hours

RELX Group; Oxford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Elsevier is seeking a Technology Support Specialist to join TechSquad within EUC, delivering onsite, second-line support for colleagues across the business. You will troubleshoot issues, manage incidents, and contribute to continuous improvement of employee technology experience.

You will support Windows endpoints, Microsoft 365 apps, and basic macOS tasks while helping teammates and sharing knowledge across TechSquad. Flexible working hours are available.

Qualifications

• Strong troubleshooting skills for common hardware, software, and connectivity issues.
• Ability to translate technical information into clear guidance for non-technical colleagues.
• Good written and verbal communication with a customer-focused approach.

Responsibilities

• Provide friendly, professional IT support for hardware, software, peripherals, and connectivity issues.
• Own incidents from start to resolution, escalating when specialist support is required.
• Follow established support processes and security requirements while acting with initiative.
• Assist colleagues with varying levels of technical knowledge and provide clear guidance.
• Support Windows endpoints and Microsoft 365 applications across devices.
• Offer basic macOS and Apple hardware support and develop Mac capabilities.

Skills

Windows troubleshooting

MacOS familiarity

Customer service mindset

Communication

Teamwork

Job description

Elsevier is seeking a Technology Support Specialist to join TechSquad within EUC, delivering onsite, second-line support for colleagues across the business. You will troubleshoot issues, manage incidents, and contribute to continuous improvement of employee technology experience.

You will support Windows endpoints, Microsoft 365 apps, and basic macOS tasks while helping teammates and sharing knowledge across TechSquad. Flexible working hours are available.