End User Computing Engineer

Apogee; United Kingdom; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible work options

33 days holiday

Family-friendly benefits

Volunteer days

Staff rewards

Life assurance

Development sponsorship

EAP and wellbeing support

Gym membership discount

Eye care voucher

Flu vaccinations

Social events

HP employee discounts

Job summary

Apogee in Guernsey seeks a hands-on EUC Provisioning and Hardware Technician to build, image, diagnose and deploy end-user devices in a dedicated repair and provisioning centre. You will work across PC imaging, hardware diagnostics and on-site deployments, ensuring devices are secure, consistent and ready for use.

You will deploy Windows images, configure OS and apps, diagnose issues, perform hardware repairs, and maintain tight documentation while supporting third-party IT teams and inventory

Qualifications

• Experience in PC imaging, deployment, troubleshooting and repair.
• Strong knowledge of Windows operating systems.
• Hands-on with SCCM, Intune or MDT for deployment tasks.
• Ability to diagnose hardware and software faults with attention to detail.
• Clear written and verbal communication; team collaboration.
• Full driving licence with access to a vehicle for island travel.

Responsibilities

• Deploy Windows images across devices using Intune and SCCM.
• Configure OS and applications to meet standards.
• Diagnose imaging and deployment issues and resolve them.
• Carry out hardware repairs, fault finding and part replacement.
• Visit customer sites in Guernsey to meet SLAs.
• Maintain accurate documentation across builds and changes.
• Perform QA checks before deployment and coordinate with partners.

Skills

PC imaging

Deployment

Troubleshooting

Repair

Windows OS

SCCM

Intune

MDT

Hardware diagnostics

Documentation

Communication

Teamwork

Driving licence

Tools

SCCM

Intune

MDT

Job description

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting‑edge innovation backed by market-leading service operations!

JOB DETAILS

We are looking for a hands‑on EUC Provisioning and Hardware Technician to support the build, configuration, imaging, repair, and deployment of end‑user devices within a dedicated repair and provisioning centre in Guernsey.

This is a technical, detail‑focused role where you will be working across PC build and imaging processes, hardware diagnostics, and on‑site deployments across States of Guernsey locations.

You will be part engineer, part problem‑solver, and part quality guardian - making sure every device that leaves your hands is secure, consistent, and ready for use.

What You Will Be Doing

• Deploying standardised Windows images across multiple device types using tools such as Intune and SCCM
• Configuring operating systems and applications to meet internal and customer standards
• Diagnosing and resolving imaging and deployment issues
• Carrying out hardware repairs including fault finding, part replacement, and system restoration
• Visiting customer sites across Guernsey to support timely device delivery within SLAs
• Maintaining accurate documentation across builds, repairs, and configuration changes
• Performing quality assurance checks on all devices before deployment
• Working with third‑party IT teams to ensure smooth integration and service delivery
• Managing inventory of devices, tools, and imaging assets
• Supporting secure disposal of IT assets in line with environmental and compliance standards
• Keeping the repair and imaging facility clean, organised, and audit ready

Hours: 36 hours per week, Monday to Friday - hours to be agreed locally.

SKILLS AND EXPERIENCE REQUIRED

• Experience in PC imaging, deployment, troubleshooting, and repair
• Strong working knowledge of Windows operating systems
• Hands‑on experience with tools such as SCCM, Intune, or Microsoft Deployment Toolkit
• Confidence in diagnosing hardware and software faults
• Strong attention to detail and quality standards
• Clear communication skills, both written and verbal
• Ability to work well in a team environment while managing your own workload
• Full driving licence and access to a vehicle for island travel

We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward‑thinking business.

This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.

BENEFITS

• Flexible working options
• 33 days holiday including bank holidays
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, includingfinancial wellbeing support
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes

WHY JOIN APOGEE

At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.

We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Our award‑winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.