End-to-End Product Process Lead

Jellycat; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Jellycat in White City, London, is seeking an experienced End-to-End Process Manager – Product to join our Category Management team on a hybrid basis. You’ll own the end-to-end product process from strategy and concept through to launch, aligning cross-functional teams across Design, Product Development, Commercial, Planning and Marketing.

Reporting to the Head of Category Management, you’ll establish milestones, manage the product calendar, track decisions, address risks early and continuously

Qualifications

• At least five years’ experience in project, programme or process management, ideally within a product‑led consumer business.
• Strong understanding of end-to-end product development, including timelines, critical paths and cross-functional dependencies.
• Excellent planning and organisational skills, with experience managing complex workstreams and competing priorities.
• Proven experience bringing multiple functions together, creating alignment and driving delivery against shared commitments.
• Strong communication and influencing skills, with the confidence to facilitate discussions and constructively challenge stakeholders at different levels.
• A proactive, solutions‑focused approach to identifying and resolving risks, dependencies and roadblocks.
• A continuous improvement mindset, with experience simplifying processes and improving ways of working.
• The ability to thrive in a fast‑paced, evolving environment, balancing strong process discipline with flexibility and pace.

Responsibilities

• Owning and evolving the end-to-end product process within Category Management, creating a clear and effective framework from strategy and concept through to launch.
• Building and managing the cross‑functional critical path, bringing together key activities and deliverables across Design, Product Development, Commercial, Planning and Marketing.
• Establishing clear milestones, decision points, ownership and handovers throughout the product lifecycle.
• Managing the end‑to‑end product calendar and keeping teams aligned around key dates, dependencies and priorities.
• Bringing cross‑functional teams together through key product meetings, decision gates and forums, ensuring discussions result in clear actions and outcomes.
• Tracking key decisions and actions, creating visibility of ownership and helping teams deliver against agreed commitments.
• Identifying risks, dependencies and potential roadblocks early, working collaboratively to resolve issues and escalating where appropriate.
• Continuously looking for opportunities to simplify and improve processes, tools and ways of working, increasing clarity, efficiency and agility across the product journey.

Skills

Project management

Programme management

Process management

Cross-functional leadership

Communication

Job description

Jellycat in White City, London, is seeking an experienced End-to-End Process Manager – Product to join our Category Management team on a hybrid basis. You’ll own the end-to-end product process from strategy and concept through to launch, aligning cross-functional teams across Design, Product Development, Commercial, Planning and Marketing.

Reporting to the Head of Category Management, you’ll establish milestones, manage the product calendar, track decisions, address risks early and continuously