Enablement Engineer: Frontline Solutions & Tooling

FDE Times; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Palantir builds data-driven software platforms that empower customers to make critical decisions across life sciences, logistics, and more. Forward Deployed Enablement Engineers are embedded with customer success teams to maximise outcomes of deployed products and workflows for a broad range of clients, from startups to enterprises.

You will resolve complex technical issues, develop tooling, and scale enablement through collaboration with product, engineering, and business teams.

Qualifications

• Background in Data Science, Computer Science, Engineering or STEM.
• Or equivalent relevant practical experience in a technical or engineering role.

Responsibilities

• Respond to and triage incoming support requests from both internal and external teams.
• Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
• Build with Foundry and AIP to enhance enablement operations and solve novel problems that deliver more value to stakeholders.
• Collaborate with Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
• Partner with Business teams to understand and meet customer needs.
• Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
• Take ownership as the first responder when issues arise and coordinate needed expertise.

Skills

Python

SQL

Spark

Java

C++

TypeScript/JavaScript

Creative problem solving

Communication

Independent learning

Education

Background in Data Science, Computer Science, Engineering or STEM

Job description

Palantir builds data-driven software platforms that empower customers to make critical decisions across life sciences, logistics, and more. Forward Deployed Enablement Engineers are embedded with customer success teams to maximise outcomes of deployed products and workflows for a broad range of clients, from startups to enterprises.

You will resolve complex technical issues, develop tooling, and scale enablement through collaboration with product, engineering, and business teams.