Customer Success Enablement Engineer (Forward‑Deployed)

RTL2 Fernsehen GmbH & Co. KG; Greater London; On-site; Full time

Job description

A World-Changing Company

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role

Forward Deployed Enablement Engineers are embedded with centralised customer success teams to maximise the outcomes of our deployed products and workflows across all commercial customers from small-scale start-ups to large enterprises. This role balances high-level support responsibilities with the development of innovative tooling and infrastructure to scale customer enablement effectively. You are a resourceful, gritty and adaptable problem solver who is able to work both collaboratively and independently to resolve difficult and nebulous technical issues, as well as work productively with external customers to debug and resolve their problems.

Palantir’s Customer Success team helps our customers build on Palantir’s Foundry & AIP Platforms to drive the workflows that power their most important business outcomes. In this role, you’ll leverage your problem-solving abilities, creativity, and technical skills to support and guide customer development teams, ensuring they can effectively build and optimise their workflows. You’ll have the opportunity to gain rare insight into and contribute to some of the world’s most important industries and institutions.

Every day at Palantir is different: we’re constantly evolving to better respond to customer needs, and you will have the opportunity to contribute your creativity and problem-solving to internal processes and tools that define how we deliver business value to the customer with increasing efficacy and efficiency.

Every Palantirian is encouraged to play to their personal strengths, so there is no "one size fits all" approach to engineering at Palantir. The scope of this role is intentionally broad so that people can find their strengths and grow in a way that excites them.

No two days are the same, but as a Forward Deployed Enablement Engineer you can expect to:

• Respond to and triage incoming support requests from both internal and external teams.
• Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
• Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.
• Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
• Partner with Business teams to understand and meet customer needs.
• Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
• Take ownership as the first responder when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it and pull in the necessary expertise to get the job done.

What We Value

• Ability to continuously learn and work independently, making decisions with minimal supervision.
• Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
• Strong creative problem solving skills.
• Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
• Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.

What We Require

• Background in Data Science, Computer Science, Engineering or STEM
• OR equivalent relevant practical experience in a technical or engineering role.

Our team has people from a variety of backgrounds—people who studied computer science, sales, psychology, or went to a bootcamp; people who joined Palantir right after university; and people who joined our team after switching industries. We value skills and mindset over a specific educational background.

We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.

In keeping consistent with Palantir’s values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis. If you are applying for one of these roles, you must work from the city and or country in which you are employed. If the posting is specified as Onsite, you are required to work from an office.

Please note that you will never be asked to submit a payment or share financial information to participate in our interview process. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3).