EMS Response Coordinator: Shift Leader (Welsh Desirable)

Welsh Ambulance Services; St Asaph; On-site; GBP 22,000 - 32,000; Full time

Job summary

The Welsh Ambulance Services NHS Trust is inviting applications for a Response Coordinator in the EMS Coordination Centre at St Asaph, Denbighshire. The role involves allocating resources to emergency calls, coordinating out-of-hours coverage and liaising with hospitals and blue light partners.

Alternating shift patterns will apply, including weekends and bank holidays, averaging 37.5 hours per week. Welsh language skills are desirable, and staff must meet NHS Trust policies and emergency

Qualifications

• NVQ Level 3 in Relevant subject or equivalent relevant experience.
• Experience of supervising people within a contact centre environment.
• Awareness of EMSC SOPs and Trust Policies.
• Certified MPDS EMD.
• Commitment to continuous professional development.
• NVQ Level 4 in Call Centre.
• JESIP Trained.
• Understanding of change management and the impact that can have on individuals, the team, and an organisation.
• Willingness to work towards Grade 5 Root Cause Analysis training.

Responsibilities

• Supervising a Divisional desk ensuring compliance with relevant systems and procedures.
• Deploying and allocating appropriate resources to meet the demands on the Service.
• Ensuring so far as practicable that the road staff working under their direction are enabled to take meal breaks and finish their shift on time.
• Liaising with hospitals, other NHS organisations and blue light partners.

Skills

Communication skills

Leadership

Teamwork

Problem solving

IT literacy

Education

NVQ Level 3 in Relevant subject

NVQ Level 4 in Call Centre

Certified MPDS EMD

JESIP Trained

Tools

IT literacy

Job description

The Welsh Ambulance Services NHS Trust is inviting applications for a Response Coordinator in the EMS Coordination Centre at St Asaph, Denbighshire. The role involves allocating resources to emergency calls, coordinating out-of-hours coverage and liaising with hospitals and blue light partners.

Alternating shift patterns will apply, including weekends and bank holidays, averaging 37.5 hours per week. Welsh language skills are desirable, and staff must meet NHS Trust policies and emergency