Assistant Service Manager - A&E Department

Guy's and St Thomas' NHS Foundation Trust; City Of London; On-site; GBP 30,000 - 36,000; Full time

Job summary

Guy's and St Thomas' NHS Foundation Trust is seeking an Assistant Service Manager in the Emergency Department on a secondment or fixed-term basis (Band 5) for 10 months.

The role will support the Service Manager, line manage administrators, monitor performance, and contribute to achieving national targets. Strong data, people management and IT literacy are essential.

Qualifications

• Educated to HNC/Equivalent Diploma/equivalent experience.
• Track record of significant continuous professional and management development

Responsibilities

• This role is to support the Service Manager in delivering against targets in a range of service areas. This role will be operationally based and will be working towards supporting our teams and our National targets
• The post holder will be responsible for the management of a team or teams of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder will need deliver to offer a high level of administrative support to the clinical team(s).

Skills

Leadership and influencing skills

Highly motivated and ability to work

Ability to respond to changing demands

Financial management and analysis

Education

HNC/Equivalent Diploma

Job description

Guy's and St Thomas' NHS Foundation Trust

Assistant Service Manager - A&E Department

The closing date is 10 November 2026

An exciting opportunity has arisen for a Secondment or Fixed Term Band 5 Assistant Service Manager within the Emergency Department for 10 months.

The successful candidate must be proactive in their approach, with good problem solving abilities and flexible, can do approach to resolve issues within the Emergency Floor.

We are seeking an enthusiastic, dynamic and innovative individual with excellent communication skills and the ability to build relationships across a multi-professional team and be able to adapt to an evolving service in order to ensure the continuous delivery of high quality patient care.

Main duties of the job

This role will support the Service Manager to deliver operational targets, monitor performance, and directly line manage a team of administrators. The successful candidate will have excellent data and staff management along with analytical skills .

The Successful applicant must be able to lead and motivate teams with a high degree of self-motivation, have an experience of people management and a keen attention to detail. The post holder must be IT literate and have the ability to navigate trust IT systems.

The individual should be adaptable, have excellent organisational and prioritisation skills, excellent communication and problem-solving abilities. The ability to multi task and use initiative in a busy environment is essential.

About us

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Job responsibilities

This role is to support the Service Manager in delivering against targets in a range of service areas. This role will be operationally based and will be working towards supporting our teams and our National targets

The post holder will be responsible for the management of a team or teams of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder will need deliver to offer a high level of administrative support to the clinical team(s).

Person Specification

Knowledge

• Educated to HNC/Equivalent Diploma/equivalent experience
• Track record of significant continuous professional and management development

Skills

• Leadership and influencing skills
• Highly motivated and ability to work independently
• Ability to respond to changing demands
• Financial management and analysis skills

Experience

• Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
• Have significantly contributed to meeting operational objectives
• Experience of delivering Administrative and Clerical Services
• Have significantly contributed to meeting strategic objectives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Guy's and St Thomas' NHS Foundation Trust