Voids Operations Manager - October 2026 8304

London and Quadrant Housing Trust; City Of London; Hybrid; GBP 51,000 - 63,000; Full time

Benefits offered by this job

Pension plan

Annual leave

Health plan

Life assurance

Volunteer days

Lifestyle benefits

Employee assistance

Job summary

London and Quadrant Housing Trust is recruiting a Voids Operations Manager to lead the empty homes and lettings function across a wide region. You will report to the Head of Empty Homes & Lettings and drive sector-leading improvements in customer satisfaction, efficiency and cost-effective service delivery.

You will collaborate with internal and external teams to reduce void periods, improve processes, and ensure properties are let in line with L&Q standards.

Qualifications

• Strong financial awareness and commercial sense.
• Experience driving service improvement and benchmarking.
• Proven track record transforming a service.
• Excellent relationship, client and stakeholder management skills.

Responsibilities

• Collaborate with internal and external teams to deliver efficient allocations and lettings services.
• Lead on void process improvements, identify delays and use data to boost performance.
• Drive operational void service changes and projects with the Head of Service oversight.
• Promote a customer‑focussed culture aligned with L&Q values.

Skills

Financial acumen

Business improvement

Benchmarking

Stakeholder management

Operational void management

Job description

INTERNAL only vacancy:

This vacancy is only available to employees of L&Q and its subsidiaries. Any applications received from external candidates will not be progressed.

Title: Voids operation Manager

Contract Type: Permanent

Salary: £57,094 per annum to £x per annum (London weighted salary) dependant on experience

Grade: 10

Reporting Office: London, Stratford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working)

Closing Date: 30th October

Interview Dates: 10th Novemnber

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ...

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Empty Homes and Lettings Team at L&Q:

L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.

We are currently recruiting for a Voids Operations Manager to work with our Head of Empty Homes & Lettings to deliver a sector leading voids service across a large geographical region with. Working alongside the Head of Service you will bring in sector leading improvements and changes that will transform the service to one that is 'best in class'.Looking at ways to continually improve customer satisfaction, efficiency and productivity ensuring you provide cost-effective service delivery for void properties. To work with both internal and external stakeholders to reduce key to key times and ensure properties are let in line with the L&Q void standards.

Your impact in the role:

• Work collaboratively with internal and external colleagues' teams and stakeholders to ensure an effective, efficient, and customer focussed delivery of the Allocations and Lettings service. This will include colleagues in Development, Direct Maintenance, Housing Management, Revenue, and Community Investment/Welfare Reform. Externally this includes building strategic relationships with agents.
• To drive operational excellence by improving void processes, identifying delays, and using data to improve performance.
• To lead on operational void service step changes, innovations, benchmarking and void project management and business improvement for the Empty Homes Team, with the oversight of the Head, whilst promoting a culture that is in line with L&Q values and which delivers the highest levels of customer service.
• To drive operational excellence by improving void processes, identifying delays, and using data to improve performance.

What you'll bring:

• Highly developed financial awareness and commercial acumen.
• Experience of business improvement, benchmarking and service improvement
• Experience of reviewing and successfully transforming a service.
• Highly developed relationship, client and/or stakeholder management skills with the ability to influence and negotiate
• Experience in operational void management is essential.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We’re one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q -

At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.