Employment Support Officer

Royal Borough of Greenwich; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Royal Borough of Greenwich in London seeks four Employment Support Officers to help residents overcome barriers and gain sustainable employment. You will deliver high‑quality advice under the Restart Scheme or Work Well Programme and manage a diverse caseload in a fast-paced setting.

You will conduct diagnostic interviews, tailor action plans, provide coaching and track progression to meet funder targets while working collaboratively with local partners.

Qualifications

• Extensive experience delivering frontline advisory employment support.
• Ability to conduct diagnostic interviews and assess training needs.
• Experience managing large caseloads and ensuring outcomes.
• DBS check required.
• Proven ability to meet quality standards and funding rules.

Responsibilities

• Deliver frontline employment support, information, advice and guidance to residents.
• Conduct diagnostic interviews to assess needs and create personalised action plans.
• Provide job search support, job brokerage, coaching and employability advice.
• Track progress and record outcomes while ensuring programme compliance.
• Collaborate with employers, training providers, health services and community partners.
• Maintain high levels of customer service and meet funder requirements.

Skills

Frontline employment support

Diagnostic interviews

Job brokerage / coaching

Caseload management

Organisation & IT

Quality standards

Education

NVQ Level 3 in Advice and Guidance

Tools

Microsoft Office

Job description

The following content displays a map of the jobs location - The Old Library, Calderwood Street

Job Reference royalgreenwich/TP/1687/1127

Number of Roles:

4

Type of Role:

Fixed-term

12 months Contract

35

Main Location:

The Old Library, Calderwood Street

Closing Date:

25/09/2026

Job Category:

Regeneration Enterprise and skills

Region / Division:

GLLAB

Directorate:

Place and Growth

Job Introduction

Employment Support Officer

Are you passionate about helping people overcome barriers and achieve sustainable employment? Do you have experience providing employment advice, guidance, and coaching to job seekers from diverse backgrounds?

Greenwich Local Labour and Business (GLLaB), the Royal Borough of Greenwich's award-winning employment support service, is recruiting four Employment SupportOfficers to support the delivery of either the Restart Scheme or the Work Well Programme.

This is an exciting opportunity to make a real difference to residents' lives by helping them build confidence, develop skills, secure employment, and maintain long-term career success.

About the Role

As an Employment Support Officer, you will deliver high-quality employment advice and guidance to unemployed and economically inactive residents, supporting them on their journey into sustainable work.

Working within a fast-paced, target-driven environment, you will manage a caseload of customers with varied and complex barriers to employment. You will provide tailored one-to-one support, identify training and development needs, and create individual action plans that help residents achieve positive outcomes.

You will play a key role in ensuring GLLaB continues to deliver excellent services while meeting the requirements of external funders and programme targets.

Key Responsibilities

• Deliver frontline employment support, Information, Advice and Guidance services to local unemployed, economically inactive residents, and anyone seeking employment support.
• Conduct one-to-one diagnostic interviews to assess individual needs, barriers, skills gaps and career aspirations. Develop personalised action plans to support customers into sustainable employment.
• Provide job search support, job brokerage, coaching and employability advice.
• Track customer progress and accurately record outcomes throughout the customer journey. Ensure compliance with programme requirements, quality standards and funding regulations.
• Manage a large and diverse caseload while maintaining high levels of customer service.
• Work collaboratively with employers, training providers, health services and community partners.
• Ensure compliance with programme requirements, quality standards and funding regulations.

What we are looking for:

We are seeking proactive, motivated and results- focused professionals who have:

• Significant experience delivering front line advisory employment support to a range of job seekers
• Experience of conducting one to one diagnostic interviews todetermine the eligibility and level of training and/or developmentsupport needed for local unemployed job seekers.
• Proven experience ofsupporting residents into work through a number of mechanisms including job brokerage, training, job search and coaching techniques and advisory sessions.
• Experience of managing large caseloads andactively supporting customers into sustainable employment
• Excellent organisational, problem-solving and IT skills, with the ability to track outcomes and ensure compliance standards.
• A commitment to delivering services that meet GLLaB’s Quality Assurance Framework, Customer Service Excellence, Matrix standards, and the requirements of external funders.
• Work flexibly, including occasional evenings/weekends for outreach or follow-up support.

An NVQ Level 3 in Advice and Guidance (or willingness to work towards it) is desirable.

A standard DBS check is required.

Why Join Royal Borough of Greenwich – GLLaB?

• Work within a respected, innovative employment service
• Make a tangible difference in residents’ careers, wellbeing, and long-term independence
• Collaborate with multi-disciplinary teams across health, skills, and community sectors
• Access training, development and progression opportunities, including through the Council’s Apprenticeship Levy
• Be part of a supportive, values-driven team committed to inclusion, empowerment, and continuous improvement

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.