Sheltered Housing Assistant

L&Q; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days Annual Leave + Bank Holidays

Westfield Health Cash Plan

Pension plan and life assurance

Volunteering days

Lifestyle benefits

Employee Assistance Programme

Job summary

L&Q Living Housing Management is seeking a Sheltered Housing Assistant to support residents aged 55 and over across schemes in the London Borough of Lambeth. You will help ensure residents feel safe, secure and able to live independently while delivering high-quality housing management services.

The role involves on-site customer service, health and safety checks, and administrative duties to maintain records and coordinate with contractors. A DBS and safeguarding commitment are required.

Qualifications

• Customer service excellence in resident-facing role
• Health & safety awareness with fire safety understanding
• Organisational skills and ability to manage varied workload
• Strong communication skills, both written and spoken
• Team collaboration and flexible attitude

Responsibilities

• Act as on-site representative, guiding residents and serving as main contact for families and visitors
• Conduct health and safety inspections, report repairs, oversee upkeep and coordinate with contractors
• Maintain accurate health and safety checks, incidents, repairs and documentation for efficient operations
• Collaborate with Housing Management to address tenancy concerns and escalate issues when needed

Job description

Title: Sheltered Housing Assistant

Contract Type: Permanent, Full Time, 35 hours

Salary: Starting from 28,275 per annum, dependant on experience

Grade: 3

Reporting Office: Stratford, London

Working Location: Schemes in the London Borough of Lambeth

Persona: Site Based Worker - Contractual hours to be worked from allocated site, with ad hoc office attendance as required

Closing Date: 28 th August 2026

Interview Date: In person at our Stratford Office, on a date to be confirmed

Benefits Include:

• 25 days Annual Leave rising to 30 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• excellent pension plan and non-contributory life assurance
• up to 21 hours volunteering paid days
• lifestyle benefits
• Employee Assistance Programme

Join our L&Q Living Housing Management Team at L&Q:

• Do you take pride in creating safe, supportive environments and delivering outstanding service?
• Are you passionate about health, safety, and well-being in residential communities?

If so, we have the perfect role where you can help make a meaningful difference in the lives of our residents.

We're currently seeking a Sheltered Housing Assistant to become part of our dedicated Housing Management team. You'll be working across our sheltered housing schemes in the London Borough of Lambeth, supporting residents aged 55 and over. As a key member of our Independent Living service, you'll help ensure residents feel safe, secure, and empowered to live independently, while delivering high-quality housing management services.

Your impact in the role:

• Resident Support and Customer Service: Act as the on-site representative, providing guidance to residents and acting as a key contact for their families and visitors. You'll build meaningful relationships, foster a welcoming environment, and support new residents as they settle into the community.
• Health & Safety and Site Maintenance: Ensure resident and site safety by conducting regular health and safety inspections, following fire safety procedures, and monitoring the premises. You'll report repairs, oversee general upkeep, and work closely with contractors to ensure that communal areas and site facilities remain well-maintained and secure.
• Administrative and Operational Efficiency: Maintain accurate records of health and safety checks, report incidents and repairs, and use company systems to communicate effectively. You'll contribute to smooth operations by managing documentation, supporting policy implementation, and keeping reception and entrance areas clean and welcoming.
• Collaborative Problem-Solving: Work as part of the Housing Management team to address anti-social behaviour, resolve tenancy concerns, and elevate issues when necessary. You'll contribute to the wider team's success by collaborating on action plans and working closely with any support teams in place.

What you'll bring:

• Customer Service Excellence: Proven experience providing high-quality service in a resident-facing role, handling sensitive issues with empathy and professionalism.
• Health & Safety Awareness: Interest or experience in health and safety procedures, with an understanding of fire safety, estate inspections, and safe working practices.
• Organisational Skills: A proactive, well‑organised approach with the ability to manage a varied workload and prioritise tasks effectively.
• Strong Communication Skills: Excellent written and verbal communication skills, with the ability to connect with a diverse range of people and relay information clearly.
• Team Collaboration: A positive, flexible attitude and the ability to work well within a team, sharing information and collaborating to find effective solutions.

DBS

For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit (url removed)

If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.