Employment Support Assistant

Shropshire Council; Shrewsbury; On-site; GBP 21,000 - 26,000; Full time

Job summary

Shropshire Council’s Enable Restart ESA is seeking an Employment Support Assistant to help people with disabilities and long-term unemployed into work. The role requires excellent IT, administration and telephone skills, plus a strong customer service focus and good interpersonal abilities.

You will work under pressure in a supportive team environment. A good level of education is expected, with opportunities to develop skills and gain experience within a rewarding and challenging setting.

Qualifications

• Must have excellent IT, administration and telephone skills.
• Strong customer service focus and a good communicator with effective inter-personal skills.
• Ability to work under pressure and meet deadlines.
• Possess a good level of education and willingness to learn.

Responsibilities

• Support people with disabilities and long-term unemployed into employment.
• Provide high-quality customer service and communicate clearly to achieve positive outcomes.
• Assist the team with administrative tasks and general office duties.

Skills

IT skills

Administration

Telephone skills

Customer service

Communication

Inter-personal skills

Working under pressure

Education

Good level of education

Job description

Shropshire Council’s Enable supported employment service has a vacancy for an Employment Support Assistant for the Restart programme to support people with disabilities and complex barriers and the long term unemployed into employment. We are seeking to recruit energetic and enthusiastic people to help our team support unemployed people into work. Must have excellent IT, administration and telephone skills and the ability to work under pressure.

The role calls for a strong customer service focus, and you will need to be a good communicator with good inter-personal skills focussed on achieving positive outcomes. This is an exciting opportunity to demonstrate, develop and enhance your skills in a rewarding and challenging environment.

You must possess a good level of education.

For further information, please see the documents attached.

Attached documents
Advert Restart Employment Support Assistant .pdf
Person Specification ESA.pdf
Job Description & Particulars of Appointment Restart ESA.pdf