Employment Programme Manager

Civic Recruitment Limited; Royal Borough of Greenwich; On-site; GBP 60,000 - 90,000; Full time

Job summary

Civic Recruitment Limited in Greenwich is seeking an interim Operations Lead to deliver the Connect to Work Programme, ensuring high-quality employment support services that align with IPS and SEQF standards.

You will lead and develop employment support and IAG teams, monitor KPIs, and foster collaboration with local employers, training providers, health partners, and council services to improve residents’ employment outcomes.

Qualifications

• Significant management experience within employment services or welfare-to-work programmes.
• Experience leading and developing teams.
• Experience delivering employment support programmes and services.
• Knowledge of IPS and SEQF.
• Strong stakeholder engagement and partnership-working skills.

Responsibilities

• Lead the delivery of the Connect to Work Programme.
• Manage and develop employment support and IAG teams.
• Ensure programme objectives, targets and performance standards are achieved.
• Drive continuous improvement across employment and support services.
• Develop and implement operational plans to support service delivery.
• Monitor programme performance and implement corrective action where required.

Skills

Management experience

Team leadership

Stakeholder engagement

Analytical skills

Report writing

Change management

IP S / SEQF knowledge

IAG knowledge

Education

Qualification in Management or related field

Job description

Contract | Civic Recruitment Limited | United Kingdom

Posted On 10/11/2026

Job Information

Work Experience Management Experience

Interim & Executive Management

City Greenwich

Province Greenwich

Postal Code SE10

Job Description

6 month Contract With A local Authority

Job Purpose

To lead and manage the delivery of the Connect to Work Programme , ensuring high-quality employment support services that help individuals achieve and sustain meaningful employment outcomes.

The postholder will provide operational leadership across supported employment and Information, Advice and Guidance (IAG) services, driving performance, service quality and continuous improvement. The role will ensure delivery aligns with the Individual Placement and Support (IPS) model and Supported Employment Quality Framework (SEQF) standards, whilst developing teams, managing performance and building strong partnerships that improve employment opportunities for residents.

Key Responsibilities

• Lead the delivery of the Connect to Work Programme.
• Manage and develop employment support and IAG teams.
• Ensure programme objectives, targets and performance standards are achieved.
• Drive continuous improvement across employment and support services.
• Develop and implement operational plans to support service delivery.
• Monitor programme performance and implement corrective action where required.

Performance & Quality Management

• Monitor and manage team and service performance against KPIs and contractual targets.
• Ensure compliance with IPS and SEQF quality standards.
• Analyse performance data and identify opportunities for improvement.
• Produce performance reports for senior managers and stakeholders.
• Ensure services consistently deliver high-quality employment outcomes.
• Promote a culture of accountability, excellence and continuous improvement.
• Lead supported employment services using evidence-based approaches.
• Ensure employment interventions are person-centred and outcome-focused.
• Support individuals with barriers to employment to achieve sustainable job outcomes.
• Ensure services remain compliant with relevant employment support frameworks and guidance.

Team Development

• Lead, motivate and develop staff through coaching, supervision and performance management.
• Identify training and development needs.
• Support workforce planning and succession planning activities.
• Foster a positive and high-performing team culture.
• Ensure consistent application of best practice across all services.

Partnership Working

Develop and maintain relationships with:

• Employers
• Training Providers
• Community Organisations
• Health Partners
• Local Authority Services
• Promote collaborative approaches to employment support and service delivery.
• Represent the service at partnership meetings and forums.
• Develop opportunities that improve access to employment for service users.
• Contribute to the development and implementation of employment strategies and initiatives.
• Identify opportunities to improve service effectiveness and customer outcomes.
• Support innovation and transformation across employment services.
• Ensure services remain responsive to changing labour market and customer needs.

Compliance & Governance

• Ensure compliance with programme requirements, policies and procedures.
• Maintain accurate records and reporting systems.
• Manage risks and ensure appropriate governance arrangements are in place.
• Promote equality, diversity and inclusion across all aspects of service delivery.

Requirements

• Significant management experience within employment services, welfare-to-work or supported employment programmes.
• Experience leading and developing teams.
• Experience delivering employment support programmes and services.

Knowledge of:

• Individual Placement and Support (IPS)
• Supported Employment Quality Framework (SEQF)
• Information, Advice and Guidance (IAG)
• Employment Support Services
• Experience managing KPIs, targets and service performance.
• Strong stakeholder engagement and partnership-working skills.
• Excellent leadership, coaching and mentoring abilities.
• Strong analytical and problem-solving skills.
• Excellent communication and report-writing skills.
• Experience managing change and service improvement initiatives.
• Experience managing Connect to Work or similar employment programmes.
• Qualification in Management, Employability, Careers Guidance or a related field.
• Experience within Local Government or Public Sector employment services.
• Knowledge of labour market trends and employment support funding programmes.
• Experience working with disadvantaged or vulnerable client groups.