Employment Coach

TCHC Group; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused organization is seeking an Economic Coach to assist long-term unemployed individuals in achieving sustainable employment. The role includes conducting assessments, creating action plans, and providing job search support. The ideal candidate should possess strong communication skills, flexibility, and experience in similar environments. Competitive benefits include annual leave, a pension scheme, and additional rewards for long service.

Benefits

Annual leave up to 25 days

Christmas/New Year shutdown

Birthday day off

Sickness pay

Pension scheme

Bupa Cash Plan after probation

Employee Assistance Programme

Discounted BUPA membership

Travel expenses reimbursement

Qualifications

• GCSE in English and maths at grade C or above is essential.
• Experience in target-driven environments such as recruitment or business-to-business sales.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Build relationships with participants to identify and overcome barriers.
• Conduct diagnostics assessments to evaluate job readiness.
• Create comprehensive action plans with participants.

Skills

Communication skills

Problem solving

Organizational skills

Networking

Digital literacy

Flexibility

Teamwork

Education

GCSE in English and maths at grade C or above

Tools

Microsoft Office

Job description

Overview

TCHC is looking for a passionate individual to work with Restart Programme participants who have been out of work for at least 6 months, to find sustainable employment. The Economic Coach (EC) role is to identify and support barriers to employment, agree on solutions to resolve barriers, and conduct work-focused activities to help participants enter work within 12 months of starting on the programme. The EC will manage a caseload of participants, ensuring they are supported and challenged appropriately to move towards lasting and meaningful employment. After a diagnostic assessment, they will work through a comprehensive action plan with the participant to develop additional skills, identify transferrable skills and capabilities, and build confidence to return to sustainable employment.

Qualifications

• GCSE (or equivalent) in English and maths at grade C or above, essential

Skills & Attributes

• Experience of working in welfare-to-work – or in similar performance target-driven environments, such as recruitment, business-to-business sales or equivalent
• Experience working in a fast-paced, evolving environment with the ability to manage multiple priorities
• An adept communicator with the ability to persuade, influence and listen to others
• Ability to be flexible, open, and creative in problem solving
• Ability to build rapport quickly and adapt to client needs and communication to inspire, motivate and challenge participants
• Knowledge of the labour market, wider provision, and stakeholders local to the area in which you are applying
• Able to effectively network to build and maintain effective relationships internally and externally
• High-level digital literacy skills and data accuracy skills, including a strong working knowledge of Microsoft Office applications and web-based communication technologies
• Excellent organisational skills with a demonstrated ability to manage a busy schedule/workload under pressure
• A strong commitment to personal and professional ongoing development
• Ability to follow and comply with contractual requirements alongside the ability to understand and adhere to GDPR
• A value-led individual who always leads by example

Main Tasks & Responsibilities

• Building effective and positive relationships with participants, working collaboratively and challenging them to identify and overcome any potential barriers preventing them from returning to work
• Conducting a diagnostics assessment with all participants to assess job readiness and the appropriate level of support required on the customer journey throughout time on programme
• Partnering with the participant to create a comprehensive action plan to identify appropriate career opportunities, identify any employment-related barriers and the actions required to progress towards sustainable employment
• Understanding the internal and external information, advice and guidance available to support participants with debt concerns, mental health conditions or career coaching and signposting as required
• Ensuring that participants have an up-to-date and professional CV and supporting statement, and a covering letter, tailored appropriately for each application
• Providing job search support, guiding participants to register on appropriate job boards and ensuring their digital profiles are up to date and visible to employers
• Providing industry-specific training and development, based on relevant sector experience
• Working in partnership with the internal Employer Engagement team and relevant external employment support services to identify appropriate job opportunities
• Supporting participants in preparing for job interviews, conducting mock interviews and assessment activities
• To ensure clients have access to workshop options based on individual diagnostics and tailored support (inc. health, mental health, transferable skills, job searching, CV writing, interview skills)
• To work with pace and urgency – planning and forecasting ahead and discussing next steps on a weekly/monthly basis
• Meet and exceed all monthly performance targets and Key Performance Indicators, seeking feedback and input to continuously improve and deliver strong outcomes for our participants and commissioners
• To maintain quality client records in the database so that they outline the client’s journey on the programme
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all participants for whom you have responsibility or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Notes

These responsibilities serve as an initial outline for the tasks that the post holder will be expected to perform. Changes may occur over time to accommodate evolving job requirements and adapt to shifting circumstances. Given the dynamic nature of our operational environment, individuals in these roles should demonstrate flexibility and willingness to travel to different work locations. This outline represents an initial plan and will be subject to periodic review as part of our Continuous Professional Development process.

Confidentiality

The individual in this role is responsible for upholding the confidentiality of information pertaining to clients, staff, and other stakeholders. Some work involves handling confidential information which should not be disclosed outside the scope of official duties. The post holder must consistently adhere to the General Data Regulation Act.

Safeguarding, Prevent & Equal Opportunities

TCHC is committed to equal opportunities and safeguarding. We adhere to Safer Recruitment Policies, safeguarding practices, the Prevent Duty, and the well-being of children, youth, and adults. We will continuously enhance safeguarding processes and foster a culture of safeguarding among team members and volunteers.

Commitment to Safeguarding

TCHC is committed to safeguarding and promoting the welfare of children, young people and adults. All staff are expected to adhere to the Safeguarding & Child Protection Policy. Safer Recruitment checks are conducted prior to start dates in line with Keeping Children Safe in Education. An online public-domain check is conducted on candidates invited to interview.

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments provide that spent convictions and cautions may be protected and not disclosed to employers. The MOJ’s guidance and DBS filtering guide provide information on disclosures and filtering. See our Recruitment with Safer Recruitment Policy for details, or contact us at 01923 698430 or [e-mail]

Pre-employment checks

The company conducts an online search on social media platforms in line with Keeping Children Safe in Education. If pertinent information arises, it will be discussed with the applicant during recruitment. Upon a successful job offer, digital right-to-work checks and DBS applications are initiated through an external service provider; an enhanced DBS check (including the barred list) is mandatory for this role.

Rewards

Rewards for your hard work

• Annual leave up to 25 days plus 8 public Bank Holidays
• Christmas/New Year shutdown period with an additional 3 days of leave after 1 year of service
• Birthday day off at full pay when it falls on a working day
• Sickness pay after the probationary period
• Pension scheme after 3 months
• Bupa Cash Plan level 1 after probation
• Employee Assistance Programme (24/7) for you and immediate family (eligibility applies)
• Discounted BUPA membership (subject to conditions)
• Long Service club loyalty gifts at 5 and 10 years
• Quarterly and annual awards
• Tools and equipment for duties
• Reimbursement of travel expenses