Employment Adviser

The Fedcap Group; High Wycombe; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading organization in the non-profit sector is hiring an Employment Adviser to provide personalized support to individuals seeking sustainable employment. This role involves assessing client needs, creating tailored action plans, aiding in CV preparation, and helping overcome barriers to employment while following a structured support pathway. As part of a passionate and compassionate team, you will help change lives and contribute to the economic wellbeing of various communities.

Benefits

Minimum 33 days’ holiday entitlement

Pension contribution up to 5%

Monthly benefits scheme worth up to an additional £500

Free life assurance cover

Qualifications

• Experience in target-driven environments required.
• Should possess emotional intelligence and the ability to empower individuals.
• Proficient in CV writing and supporting diverse clients.

Responsibilities

• Manage a caseload, create action plans for clients seeking employment.
• Assist clients in overcoming barriers to employment.
• Monitor and meet personal performance targets and Key Performance Indicators.

Skills

Attention to detail

Empathy

Coaching

Motivational skills

Organizational skills

Tools

Microsoft 365

Job description

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Job Description

Job Description

Salary: Starting salary £28,438, rising to £30,253 (upon successful completion of your 9-month probationary period)

Location: Onsite in High Wycombe ( HP13 6LA ) Mon - Fri (9-5pm)

Who We Are

Fedcap is a not-for-profit organisation committed to improving people’s economic wellbeing. Delivering a range of employability programmes and services, we passionately believe that good work is part of a healthy life. In the past five years, we’ve supported more than 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life. We’re part of The Fedcap Group, a pioneering US-charity formed in 1935.

Your Role

As an Employment Adviser, you’ll help change people’s lives by supporting them into sustainable employment. You’ll deliver high-quality, personalised support to people who are long-term unemployed and participate in the Department for Work and Pensions’ Restart Scheme. Committed to providing an excellent service to every customer, your role will involve carefully assessing individual needs, creating tailored action plans and CVs, and offering a range of support, from skills development to job search assistance.

While you’ll have targets designed to support positive outcomes, you’ll also be supported in your role and will be encouraged to innovate and develop networks. Some of your customers may have complex needs and you might work with specialised services to support them.

Your Responsibilities

• Ensuring your personal performance targets and Key Performance Indicators (including quality and compliance levels) are met.
• Managing a caseload of customers, holding initial appointments, and producing SMART action plans to ensure appropriate and effective activity is undertaken by all customers according to their level of job readiness.
• Producing CVs and other documentation required by the customer to support them to apply for work.
• Addressing customers’ personal barriers to employment and supporting them through a structured pathway of activities. Providing challenge, advice, and guidance where appropriate to develop customers’ capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment.
• Identifying, structuring, and recommending wellbeing and training solutions, working in close consultation with your team to meet the specific needs of participants and employers.
  
  

Your Skills & Experience

• Able to embrace our company values which are Kindness, Respect, Integrity, and Innovation.
• You will have proven experience of working in a target-driven environment.
• You’ll have high levels of attention to detail and accuracy to maintain customer records – experience of working with Microsoft 365 is a requirement, and CRM solutions will be an advantage.
• Proven ability to build rapport, understand, and empower individuals from diverse backgrounds, including those with complex needs which may include substance misuse and/or mental health related challenges.
• You’ll be confident in coaching, motivating, and questioning your customers to get a thorough understanding of their needs, while being an excellent listener.
• You’ll have a high level of emotional intelligence.
• You’ll be skilled at CV writing, being able to highlight your customers’ key experiences and strengths.
• You’ll possess strong organisational and time-management skills, with the ability to manage a varied caseload and meet deadlines.
  
  

Our Inspiring People

People are always the focus of what we do at Fedcap. And our people are dedicated to inspiring confidence in our customers so they can believe in themselves and a better life for their families. They’re hard working and focused on delivering for our customers because they care and understand the important role they play in their customers’ journeys to a more secure, healthier and happier life. Driven by our strong values and sense of purpose, our inspiring people have formed a diverse and inclusive community.

Your Benefits

Benefits

As well as receiving dedicated health and wellbeing support, including access to our 24/7 employee assistance programme for you and your family, we’ll provide you with very clear stages of accredited development and learning. Not only that, we offer a wide range of benefits including:

• Minimum 33 days’ holiday entitlement and a pension contribution up to 5%
• Monthly benefits scheme worth up to an additional £500
• Free life assurance cover, totalling four times your annual salary
• And much more
  
  

Equality, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability

INDHP

About Us

Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

Website: http://www.fedcapemployment.org/

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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