Employer Engagement Manager

Cityworx Ltd; Cleadon; On-site; GBP 40,000 - 65,000; Full time

Job summary

Cityworx Ltd. is seeking an experienced Employer Engagement Manager to lead national employer partnerships and secure a high-volume vacancy pipeline.

You will build relationships with major corporate partners, coordinate with Jobcentres, and work with internal teams to help participants find sustainable work. The role focuses on driving CSR partnerships, SLA sign-offs, and cross-team collaboration to maximise job starts and outcomes across the country.

Qualifications

• Proven experience in employer engagement or business development within welfare-to-work or adult education.
• An existing network of employer contacts in sectors such as retail, hospitality and health and social care.
• Strong knowledge of DWP systems, Jobcentre Plus networks and government-funded employment schemes.
• Exceptional communication skills with a track record of securing service level agreements with corporate entities.
• Ability to work in target-driven environments and maintain accurate data records within internal CRM tracking systems.

Responsibilities

• Drive national employer engagement and sign local employer partners via CSR signs and SLAs.
• Use relationships to secure large volumes of vacancies across sectors matching participant groups.
• Maintain and grow an employer database, update records, and ensure compliance.
• Engage with Jobcentres and DWP to promote services and secure partnerships.
• Collaborate with Employment Advisors and operations/tech teams to ensure vacancies are filled and outcomes achieved.

Skills

Employer engagement

Business development

Stakeholder management

Target driven

Tools

CRM system

Data tracking tools

Job description

Cityworx are partnering with a leading and well established national training and employability provider is seeking an experienced Employer Engagement Manager to lead national employer partnerships and secure high-volume vacancy pipelines. This role focus on building relationships with major corporate partners, coordinating with Jobcentres, and working with internal teams to help participants find sustainable work.

Key Responsibilities

Employer Engagement and Partnerships

• Drive employer engagement at national level, signing employers as local employer partners via CSR signs and Service Level Agreements.
• Use personal employer relationships to secure large volumes of vacancies, particularly in retail, hospitality, care and other sectors matching participant groups.
• Push employers through the CSR sign and SLA process, ensuring agreements are signed, compliant and active.
• Make daily phone calls to employers to build the vacancy pipeline.
• Create and maintain a comprehensive employer database, working from the existing system and continuously cleaning, updating and growing it.

DWP and Jobcentre Relationships

• Engage with DWP correctly and professionally, maintaining an absolute understanding of DWP language, processes and compliance.
• Build personable, trusted and professional relationships with Jobcentres nationally and locally.
• Encourage starts on programme with activity through regular contact, presentations and vacancy sharing.
• Attend Jobcentres, employer premises and external events nationally to promote the service and secure partnerships.
• Maintain a deep industry knowledge, including welfare to work, employability, AEB, DfE, DWP and skills provision.

Delivery, Systems and Reporting

• Work very closely with Employment Advisors so vacancies are filled quickly, participants are matched effectively and job outcomes are achieved.
• Work with the Operations Manager and tech teams so the CRM accurately captures employer contacts, SLAs, vacancies and outcomes.
• Report daily and weekly on calls made, employers engaged, SLAs signed, vacancies secured, starts generated and job outcomes achieved.
• Meet and exceed KPIs for employer engagement, CSR signs, SLA sign-up, vacancy volumes and starts on programme.

Bids and Compliance

• Support bid writing with employer evidence, letters of support, SLAs and vacancy pledges for AEB, DfE and DWP tenders.
• Ensure all employer paperwork, SLAs and compliance documents are logged electronically on the internal shared drive and are audit ready.
• Carry out ad hoc duties as required by the directors and operational management.

What We Are Looking For

• Proven experience in employer engagement, vacancy acquisition or business development within welfare-to-work or adult education.
• An existing network of employer contacts in sectors such as retail, hospitality and health and social care.
• Strong knowledge of DWP systems, Jobcentre Plus networks and government-funded employment schemes.
• Exceptional communication skills with a track record of securing service level agreements with corporate entities.
• Ability to work target-driven environments and maintain accurate data records within internal CRM tracking systems.