Employee Relations Specialist

Willis Towers Watson; Reigate; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading global human resource consulting firm seeks an Employee Relations Specialist to manage case issues in a hybrid work environment. The role emphasizes developing HR guidance and strong relationships across teams while ensuring compliance with employment laws. Ideal candidates have proven HR experience, strong knowledge of HR policies, and excellent collaboration and communication skills.

Benefits

Flexible working arrangements

Inclusive work environment

Qualifications

• Proven experience in Human Resources with focus on Employee Relations.
• Strong knowledge of HR policies and employment law.
• Ability to manage multiple priorities effectively.

Responsibilities

• Provide effective case management of disciplinary actions, grievances, and absence management.
• Develop consultative relationships with managers to identify issues.
• Ensure advice aligns with HR and Employment Law best practices.

Skills

Employee Relations

HR Policies

Coaching

Collaboration

Problem Solving

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Description

Reporting to the Head of Employee Relations – GB the Employee Relations Specialist will support the Corporate and Health Wealth and Career Segments predominantly (but where needed will work across all of GB) in providing an end-to-end employee relations case management for employee relations issues, helping to ensure a fair and consistent approach that aligns with organisational policies and procedures.

This role works in partnership with other Employee Relations Specialists and the Employee Relations Leads to support Managers and helps identify trends, develop HR guidance, common tools, templates and approaches to effectively manage employee relations matters and to meet employment law requirements.

This position works in close partnership with Legal, Compliance and HRBPs across GB.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

The Role

• Provide effective case management of issues such as disciplinary action, performance management, grievances, absence management and facilitation of termination and exit processes for involuntary separations.
• Develop strong and consultative relationships with managers, leaders and other HR colleagues as a trusted employee relations specialist to help identify employee relations issues, using experience and judgment to bring the issues to resolution.
• Ensure HR and Employment Law knowledge is up to date and advice is given in line with law and best practice and provide guidance on HR policies, practices and procedures.
• Provide project management support and data analysis/review to identify ER trends and ensure TUPE and redundancy projects are completed consistently and efficiently with required due diligence and within required time frames.
• Ensure Line Managers are clear on how to conduct meetings, including advice on meeting preparation and how meetings should be chaired and concluded.
• Identify and drive ideas and training programmes to foster a constructive employee relations culture to achieve a business that is fair, respectful and consistent.
• Provide other support as needed within the Employee Relations team for projects and peak capacity periods as well as broader HR team priorities
• Work with the Employee Relations Lead to identify any employment relations cases that have potential regulatory conduct rule breaches.

Qualifications

The Requirements

• Proven experience within a Human Resources function with a focus on Employee Relations, HR policies/processes and coaching of managers.
• Strong knowledge of general human resources policies and procedures and employment law including TUPE, Mergers and Acquisitions and collective consultation
• Experience working within a large organisation
• Organised, highly motivated and demonstrates agility and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Office i.e., Excel, Word, PowerPoint.
• Handles all matters with discretion and maintains the highest level of confidentiality of all information at all times.
• Demonstrates strong critical thinking skills, being highly efficient and able to work with limited supervision in a virtual environment.
• Creative problem solver and ability to manage through ambiguity.
• Strong collaboration and influencing skills including verbal and written communications.
• Bachelor’s degree preferred.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail].