Employee Relations Specialist

The AA; Oldbury; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

The AA is seeking an Employee Relations Specialist to guide managers through complex ER issues, ensuring compliance with UK employment law. This role involves providing expert advice, managing caseloads, and developing policies in a hybrid working environment. Join a leading motoring organization and contribute to a culture of trust and accountability.

Benefits

25 days annual leave plus bank holidays

Worksave pension scheme with up to 7% employer contribution

Free AA breakdown membership

Employee discount scheme

Diverse learning and development opportunities

Qualifications

• Proven experience managing a varied ER caseload.
• Strong working knowledge of UK employment law.
• Experience in coaching line managers.

Responsibilities

• Provide expert advice on employee relations matters.
• Support case management across various ER issues.
• Lead complex sickness absence cases.

Skills

UK employment law

Employee relations

Negotiation

Coaching

Relationship building

Education

CIPD qualification

Job description

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Company Description/ Business Unit

Company Description/ Business Unit

Job Title: Employee Relations Specialist

Contract: Full Time/ Permanent

Location: Oldbury (Hybrid Working - 3 office days per week)

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Employee Relations Specialist means you'll play a crucial role in our success and be part of this exciting motoring journey. /

This is the job

As our Employee Relations (ER) Specialist, you’ll be the go-to expert for guiding managers through complex issues like conduct, discrimination, TUPE, and workplace immigration. You’ll coach leaders to handle challenges confidently and proactively, helping to build a culture of trust and accountability.

Working closely with HR Business Partners, you’ll analyse trends, resolve concerns early, and lead on all employee relations matters. If you bring a practical mindset, strong employment law knowledge, and a passion for people, this is your chance to make a real impact.

What will I be doing?

• Provide expert, solutions-focused advice on a wide range of employee relations (ER) matters.
• Support case management across business change, absence, disciplinary, grievance, capability, conduct, and flexible working.
• Lead complex sickness absence cases, including ill-health capability and occupational health referrals.
• Manage ACAS conciliations, COT3 settlements, and Employment Tribunal cases with external counsel.
• Guide leaders through investigations, hearings, and suspension decisions, ensuring policy adherence.
• Advise on protected and without prejudice conversations, including settlement agreements.
• Assess IR35 status for consultants using Personal Service Companies.
• Deliver ER training and coaching to line managers, keeping them up to date on legislation.
• Analyse ER trends and data to inform business decisions.
• Develop and maintain People Policies, Procedures, and supporting documents.
• Ensure accurate records for ER cases, conciliations, and tribunal activity.
• Stay current on employment law and share insights to drive continuous improvement.
  
  

What do I need?

Capability, Knowledge And Experience

• Proven experience managing a varied ER caseload in a dynamic, multi-site setting.
• Strong working knowledge and practical application of UK employment law and best practices.
• Ability to work at pace, juggling multiple cases while providing clear, confident advice to line managers across a broad range of employment matters.
• Skilled in building relationships with Employee Representatives and Trade Unions, with experience working under Collective Bargaining Agreements.
• Comfortable challenging and influencing managers to ensure appropriate and fair outcomes in ER cases.
• Demonstrated success in negotiating settlements to resolve employment disputes effectively.
• Experience in coaching and upskilling line managers on a wide range of employee relations topics.
  
  

Education And Qualifications

• Professional CIPD qualification (Desirable)
  
  

Additional information

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
  
  

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Human Resources

• Industries

  Motor Vehicle Manufacturing, Financial Services, and Insurance

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