Employee Relations Policy Advisor - 6-Month Contract

MARKS&SPENCER; Salford; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

20% colleague discount on M&S products

Competitive holiday allowance

Strong pension and life assurance

Tailored induction and training

Exclusive perks and savings

Family policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer is recruiting for a hybrid, fixed-term role focused on employee relations and policy support. You will coach line managers, handle phone-based policy advice, and manage case documentation with Oracle MyHR.

The role balances frontline service targets with quality written communications and OH referral guidance. The position emphasises strong organisational skills, effective communication, and the ability to influence decisions while supporting the People team in delivering fair

Qualifications

• Experience in employee relations or strong interest in people policies.
• Ability to coach and influence managers and colleagues on policy matters.
• Excellent written and verbal communication, including outcome letters and case documentation.

Responsibilities

• Provide expert policy advice and coaching to line managers and BIG representatives via telephone, supporting confident and fair decision-making.
• Deliver an outstanding customer experience by meeting key service targets, including call handling and satisfaction measures.
• Support the creation of high-quality written communications, including outcome letters and case documentation.
• Manage Occupational Health referrals, guiding managers through the process and helping interpret outcomes and next steps.
• Accurately manage cases and queries using Oracle MyHR and shared mailboxes, ensuring records are up to date and insights are captured to inform continuous improvement.

Skills

Strong organisational skills

Excellent communication

Coaching and influencing

Attention to detail

Interest in employee relations

Tools

Oracle MyHR

Job description

Marks & Spencer is recruiting for a hybrid, fixed-term role focused on employee relations and policy support. You will coach line managers, handle phone-based policy advice, and manage case documentation with Oracle MyHR.

The role balances frontline service targets with quality written communications and OH referral guidance. The position emphasises strong organisational skills, effective communication, and the ability to influence decisions while supporting the People team in delivering fair