Employee Relations Manager

JR United Kingdom; Watford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Watford is seeking an Employee Relations Manager to enhance their HR services. The role involves improving employee relations, managing complex cases, and shaping HR policies within a supportive team. Applicants should have Chartered CIPD membership, proven experience in a unionised setting, and a solid understanding of employment law.

Qualifications

• Chartered CIPD membership or equivalent needed.
• Experience advising managers in a unionised environment essential.
• Strong understanding of employment law required.

Responsibilities

• Manage HR formal casework, including panel constitution.
• Support service delivery improvements and training.
• Review and implement HR policies for continuous improvement.

Skills

Chartered CIPD membership

Experience in a unionised environment

Understanding of employment law

Managing complex ER casework

Solutions-focused approach

Job description

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Employee Relations Manager, Watford, Hertfordshire

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Position: Employee Relations Manager

Location: Kingston Upon Thames

Type: Permanent

The Role

Are you an experienced HR professional with a passion for employee relations and driving forward a fair, consistent and people-focused approach to workforce matters? We’re seeking a skilled Employee Relations Manager to join our friendly and supportive HR & OD team.

In this role, you’ll be responsible for delivering a high-quality, customer-focused ER service, providing clear, professional advice on a wide range of employee relations matters including disciplinary, grievance, and attendance management. You’ll play a key part in simplifying and improving HR policies and practices across our partner organisations, helping to shape a modern and consistent approach to people management.

You’ll work closely with a Senior HR Advisor and HR & OD Apprentice, and collaborate with legal and other external partners where needed, to support effective service delivery. This is a great opportunity to influence change, support culture development, and contribute to a progressive People & OD strategy.

Main Duties and Responsibilities

• Work with our employment policies and approach to casework management
• Facilitate informal resolution, where possible and appropriate
• Influence delivery from our shared service operations to and for RBK requirements in a planned way
• Adhere to procedures to maintain effective governance and management of terms, conditions, and contracts, including policy version control
• Oversee and undertake casework, including attending hearings to address workforce issues for 2024/25, including sickness absence and mental health and wellbeing
• Highlight risks of ET claims and financial exposure
• Monitor investigation timelines, escalate delays, and provide mitigating actions
• Support service delivery improvements, training, and empower managers
• Review, develop, and implement HR policies and procedures for continuous improvement
• Provide specialist policy and procedural advice across HR and OD
• Make recommendations to managers, identifying risks and opportunities
• Manage HR formal casework, including panel constitution and representation

Skills & Experience

• Chartered CIPD membership or equivalent
• Experience advising managers in a unionised environment
• Strong understanding of employment law and HR best practices
• Experience managing complex ER casework and supporting organizational change
• Solutions-focused and professional approach

The role may require occasional irregular working patterns with reasonable notice to attend events and meetings. Flexibility is expected.