Employee Relations Manager

JR United Kingdom; Crawley; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in Crawley is seeking an Employee Relations Manager to join their HR & OD team. This role focuses on delivering high-quality employee relations services, improving HR practices, and supporting organizational development. The ideal candidate will have experience in managing complex cases and a strong understanding of employment law.

Qualifications

• Chartered CIPD membership or equivalent experience is essential.
• Experience in unionized environments and advising managers is crucial.
• Strong understanding of employment law and HR best practices is required.

Responsibilities

• Manage employment policies and casework procedures.
• Facilitate informal resolutions and coordinate with shared services.
• Oversee formal HR casework including panel management.

Skills

Chartered CIPD membership or equivalent experience

Experience advising managers

Understanding of employment law

HR best practices knowledge

Ability to manage complex ER cases

Collaborative approach

Job description

Employee Relations Manager, Crawley, West Sussex

Client:

Location:

Crawley, West Sussex, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Position: Employee Relations Manager

Location: Crawley, West Sussex

Type: Permanent

The Role

Are you an experienced HR professional passionate about employee relations and fostering a fair, consistent, and people-focused workforce? We are seeking a skilled Employee Relations Manager to join our friendly HR & OD team.

In this role, you will deliver high-quality, customer-focused ER services, providing professional advice on employee relations matters such as disciplinary, grievance, and attendance issues. You will help improve HR policies and practices across our partner organizations, contributing to a modern and consistent approach to people management.

You will collaborate with a Senior HR Advisor, HR & OD Apprentice, and external partners to support effective service delivery. This is an excellent opportunity to influence change, support cultural development, and contribute to a progressive People & OD strategy.

Main Duties and Responsibilities

• Manage employment policies and casework procedures
• Facilitate informal resolutions when appropriate
• Coordinate with shared service operations to meet RBK requirements
• Maintain governance over terms, conditions, and contracts, including policy version control
• Manage casework, including attending hearings and addressing workforce issues, including mental health and wellbeing
• Identify risks related to ET claims and financial exposure
• Monitor investigation timelines and escalate delays, providing mitigation strategies
• Support service improvement, training, and positive union relations
• Develop and implement HR policies and operational processes
• Provide specialist policy and procedural advice across HR and OD
• Advise managers, identify risks, and recommend early resolution strategies
• Oversee formal HR casework, including panel management and representation

Skills & Experience

• Chartered CIPD membership or equivalent experience
• Experience advising managers and working in unionized environments
• Strong understanding of employment law, HR best practices, and organizational development
• Ability to manage complex ER cases and support organizational change
• Collaborative, solutions-focused, and professional approach

The role may require occasional irregular working hours with reasonable notice for events and meetings. Flexibility during these periods is expected.

Note: If you do not hold a passport for the country of the vacancy, a work permit may be necessary. For more information, check our Blog.

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Created on 04/06/2025 by JR United Kingdom