Employee Relations Manager

Morgan Street Holdings; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

tms in London is seeking an Employee Relations Manager to provide specialist ER expertise and lead disciplinary, grievance, performance, and absence management processes. You will partner with HR to review contracts, policies, and processes, making recommendations.

You will manage a complex case load, advise managers on actions, support family-friendly policies, and help develop and implement compliant people policies across the business.

Qualifications

• Experience in managing complex employee relations cases.
• In-depth knowledge of UK employment laws and regulation.
• Experience in conflict resolution and mediation.
• Strong risk assessment and management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Deliver specialist employee relations services across disciplinary, grievance, and absence management areas.
• Lead complex case load from initiation to resolution and document outcomes.
• Provide expert advice to managers on disciplinary actions and policy interpretation.
• Oversee consultations, negotiations, and ensure legal compliance.
• Support family-friendly policies and reasonable adjustments for employees.
• Collaborate with HR to review contracts, policies, and processes.
• Deliver ER data insights and trends to leadership.
• Develop and implement compliant people policies aligned with company values.

Skills

Employee relations

UK employment law

Conflict resolution

Risk assessment

Communication

Problem solving

Attention to detail

Data analysis

Job description

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Employee Relations Manager

Reporting Location: London - 16 Hatfields

Workplace Type: Hybrid

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we’re a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

At tms we believe that from day one our job is to prepare you, develop you, train you and invest in you so that while with us you will become ready to take on the next challenge better prepared than you thought possible.

So whether you’re here for a meeting, a project, or a career – be prepared to Leave Changed.

ABOUT THE ROLE

As an Employee Relations Manager, you will be responsible for providing specialist Employee Relations expertise as well as leading case management of disciplinary, grievance, performance management, and absence management processes. Your role will involve working in partnership with HR colleagues to review employment contracts, policies, and associated processes, making recommendations.

KEY RESPONSIBILITIES

• Deliver consistent and professional services in areas such as disciplinary, grievance, performance management, sickness absence, TUPE transfers, ensuring compliance with policies and legislative requirements
• Manage a complex case load from initiation to resolution
• Conduct thorough and confidential investigations of HR concerns and provide sound conclusions and recommendations
• Provide expert advice to managers on disciplinary actions, policy interpretation, and employment practices
• Oversee consultations and negotiations, ensuring compliance with legal requirements
• Facilitate conflict resolution / mediation
• Support colleagues and line managers through family-friendly policies such as maternity leave, shared parental leave, and flexible working requests
• Collaborate with People Partners to develop plans and agree on reasonable adjustments to support the individual needs of employees
• In partnership with HR colleagues, review, develop and implement people policies that align with the company's values, promote a positive working culture, and are compliant with local laws and regulations
• Build partnerships with business leaders, People Partners and tms Compliance team to develop and sustain positive employee relations practices
• Deliver training (e.g. policy application, employment practices, new regulations) to improve People Partners’ and leader’s effectiveness
• Deliver ER data insights and trends
• Assess and analyse people practices to ensure compliance with employment laws and regulations

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• Demonstrable experience in managing complex and sensitive employee relations cases
• In-depth knowledge of employment laws and regulation in the UK
• Experience in conflict resolution / mediation
• Strong risk assessment and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Solid attention to detail and ability to maintain accurate and confidential records
• Ability to analyse data, identify trends and provide data insights