Employee Relations Specialist

TP; Temple Cloud; Hybrid; GBP 34,000; Full time

Job summary

A leading HR services firm seeks an HR Employee Relations Specialist as the primary contact for complex employee relations cases. You will advise management, handle Employment Tribunal claims, and ensure compliance with legislation. The role requires a formal HR qualification or experience, with at least 2 years in HR employee relations, and proficiency in Microsoft Office. Offering a salary up to £34,000, this position is based anywhere in the UK or allows for remote work.

Qualifications

• Formal qualification in a HR-related area or equivalent employee-relations experience.
• 2 years of recent HR employee-relations specialist experience in a contact centre.
• Up-to-date knowledge of employment law.

Responsibilities

• Act as the main point of contact for managers on complex employee-relations matters.
• Handle Employment Tribunal claims: write responses and prepare bundles.
• Support change programmes in redeployment and redundancy.

Skills

Comprehensive computer skills

Proficient use of Microsoft Office tools

Exceptional attention to detail

Strong communication skills

Analytical skills

Negotiation skills

Education

Formal qualification in HR or equivalent experience

CIPD membership or comparable professional designation

Tools

Microsoft Office (Word, PowerPoint, Excel, Outlook)

Job description

Job Title: HR Employee Relations Specialist

Department: Human Resources

Reports to: Employee Relations Manager

Location: Site based, any TP UK location or work from home

Contract Type: Permanent

Salary: Up to £34,000.00 (based on 40 hours per week)

Management Responsibility: None

Travel Required: Occasional

Overview

The HR Employee Relations Specialist role is the primary point of contact for managers to provide best‑in‑class expertise and advice for complex employee relations cases across all disciplines, including employee wellbeing and support, discipline and grievance, and industrial relations and litigation. The specialist will also manage Employment Tribunal claims, liaise with ACAS/LRA, draft tribunal responses, prepare legal arguments, and meet all case‑management deadlines.

Key Responsibilities

• Act as the main point of contact for managers on complex employee‑relations matters, advising on risk mitigation.
• Provide practical and credible advice on discrimination, unfair dismissal, early conciliation, settlement agreements and contract changes.
• Handle Employment Tribunal claims: write responses (ET 3), prepare bundles, witness statements and negotiate resolutions.
• Maintain and update the Employee Handbook in line with employment law and best practice.
• Support change programmes in redeployment, redundancy, restructuring, contract harmonisation and TUPE.
• Build strong partnerships with HRBP and other internal stakeholders across operations, client solutions, business development, project management, payroll, workforce management, training, recruitment, IT, finance and HR administration.
• Champion automation and streamlining of HR practices to improve efficiency without compromising service delivery.
• Keep knowledge up to date with new HR concepts, case law and best practice in employee relations.
• Track and maintain key statistics, providing reports and presentations as required.
• Support core HR projects and complete associated administration.
• Uphold the Teleperformance management ethos of “Acknowledge, Support, Move Forward” in all advice.
• Maintain open, honest and professional communication at all levels, demonstrating Teleperformance values.
• Support a culture of diversity, respect and zero tolerance for bullying, harassment and unethical behaviours.
• Comply with Company policies, Equality Act, Employment Rights Act and GDPR in all HR activities.
• Ensure personal and team health and safety, attending training and reporting unsafe practices.
• Maintain and update SharePoint in line with best practice and employment law changes.
• Comply with any orders made by Employment Tribunal.
• Perform other duties as assigned.

Main Job Requirements

• Education and Specific Training: Formal qualification in a HR‑related area or equivalent employee‑relations experience. CIPD membership or comparable professional designation preferred. Up‑to‑date knowledge of employment law.
• Work Experience: 2 years of recent HR employee‑relations specialist experience in a contact centre; 3 years in another high‑paced industry; or 4 years of HR generalist experience in any industry.
• Desirable Certifications: Prior mediation training or certified mediator.

Required Skills

• Technical Skills: Comprehensive computer skills; proficient use of Microsoft Office tools (Word, PowerPoint, Excel, Outlook).
• Competencies & Specific Skills: Take responsibility for own performance and work independently; initiative, tactical mindset and ability to prioritise; compassionate, achievement‑driven, highly analytical; exceptional attention to detail, communication, influencing and negotiation skills; flexibility, resourcefulness, commitment and team‑player attitude; confidence, resilience and continuous improvement mindset; strong organisational and priority‑management skills; credibility, trustworthiness and dependability.

Employment Details

• Contract Type: Permanent
• Location: Site based, any TP UK location or work from home
• Salary: Up to £34,000.00 (based on 40 hours per week)
• Travel: Occasional